Jacquelyn L

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Verified Reviewer
| map-marker Atlanta, Georgia

Mess. My. Car up

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Went in to fix. Speed. Sensor. Came out my winfow was not working dash and light in east point ga the manager said we did not do this. Take it to anothet shop. I did they mess my crank nrar the speed
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Preferred solution: Let the company propose a solution

User's recommendation: Video the car before servicr

Anonymous
map-marker Denham Springs, Louisiana

Service issues

Transmission is still messing up only problem is you have to drive it a couple hours before it messes up. Highway speeds non stop. and then it does so now that I've drove another 700 mile trip it acted up and I called them and the closest ammco is a 100 miles thru the mountains away that just wont work and I'm losing faith in this transmission I'm losing faith in aamco I just want a full refund by Aamco transmission. And purchase a genuine GM transmission, who stands behind their products and there seems to be more Gm dealers than Aamco dealers and go from there.
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Leroy H Wab

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Verified Reviewer

Overcharged

Had alternator put on 2001 Toyota Sequoia they charged me 651 but when I call again the price was 384
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Loss:
$200

Preferred solution: Price reduction

wesley s Xvz
map-marker Phoenix, Arizona

I was given the worst service today please call

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AAMCO - I was given the worst service today please call
I have a 1998 Honda Accord on the second owner I keep the car nice garage and I had to pay two hundred bucks for to fix a line two lines that need it replaced I got the car back my radio was missing out of my car so they had to put it back in then I get down the road noticing my radio doesn't even work so I had to hook it all back up myself now the lines that I wanted replace we're never done I had a brand new quart of automatic transmission fluid which they dumped into my transmission overflow in it I have a picture to prove I'll never ever go back there again I'd like a refund thank you
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Loss:
$2000
Pros:
  • Local
Cons:
  • I was hoping to get my car fix and all they did was rip me iff

Preferred solution: Full refund

Cassady Crg
map-marker Riverside, California

Spent $2800 and car is not fixed

we had my daughters jeep towed to your fontana aamco and was told that the transmission was fine but it needed a engine, we told phillip to go ahead and replace the engine for $1400 plus $1100 for labor and when he sent it back to us the a/c does not work and it will not start,AAA tried to have it towed back and phillip said no take me to court, we need the jeep fixed the right way thats why we took it to Aamco, please help us with this, phillip has blocked our phone numbers and will not fix it right
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Tanya B Zai

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Verified Reviewer
| map-marker Gresham, Oregon

Horrible job

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Toke my car in got approved for $920 to fix it on may 28. 1-6 days they said I had enough went and got it on 6/12/2020 not fixed I might add. On Monday went in and said they nope no part again. Called on Tuesday at 2pm and "oh yeah we got the part yesterday" so bring it up yet again walk home yet again. Called me 2 hrs later and don't know why it's not working they keep it over night call us today, and said we need to pay more (in cash) for a key to program it. I can't get more finance because the original amount already went thru, walked back up and said they are putting back in the old part but don't if that will work. They will call me. My husband and I are both cnas and haven't even worked since the 28th.. They wouldn't pay for a rental they won't just pay $135 themselves for the key and said there's nothing they can do but I'm still on the hook for the $920 Thur the finance office. As I'm typing this I'm walking again from the aamco in Gresham Oregon. Use them with extreme caution.
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Loss:
$3150
Cons:
  • How they treated me and didnt help at all
  • Dishonesty
  • Time frame

Preferred solution: Let the company propose a solution

User's recommendation: Don't do it

James C Wvz

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Verified Reviewer
| map-marker Wichita, Kansas

Absolute robbery

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I took my scion tc in to have a clutch problem looked at after immediately driving it from on shop to this one because they claimed to be experts. NOt the case, the diagnosis was a new pressure plate was needed and I might as well do clutch kit. For 1250 mind u. Told me I would have back same day if not next. Now 7days later still no car and I swung by to check it out and it truly looks like they dont know what they are doing Not to mention constant lies. Oh itll be done this after noon, seriously heard that 10x
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Loss:
$1900
Pros:
  • Corporate name
Cons:
  • Timeline
  • Price
  • Does not stand behind work

Preferred solution: Price reduction

User's recommendation: To go anywhere else besides here

Anonymous
map-marker Richmond, California

Work did not correct my repairs needed.

I took my vehicle in for specific reasons. Upon repairs, I took my vehicle home less than one mile and noticed I still had the same problem after paying 3500.00 and since then I can not get the shop to fix or correct the problem I took it in for. I have left the vehicle for over 5 days at one time while renting a vehicle and still open answers. If no answers I will be contacting the BAR when I call the shop no answer and can not even leave a message. Very poor service and feel like I am being ripped off. Please contact me at 510 406-****. I have called customer care but still have not been contacted back in this situation.
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User's recommendation: Don’t use this service

Jessica G Lpc

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Verified Reviewer
| map-marker Buckeye, Arizona

Problem with service

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Brought car in on Tuesday March 31st @4pm for the engine light test. At 5:30 I called to see what the codes where in the engine light test; I was told they didn't know yet and would call tomorrow. (Mind you before I brought it in they said it would take 30min to get the codes) Wednesday April 1st @9:56am (1 1/2 hours after opening) I finally received a voicemail from Ron (the manager) he left a message stating that what I had going on was either something to do with the timing chain; either the monitoring of the timing chain or the electronics that adjust the timing chain. Then he stated the 2 codes. He then said they needed to do an hour of testing to figure out the issue and it was going to be $125. I called back right away and said yes to do the testing. April 2nd, I received a call saying I needed to approve 5 1/2 hours of labor in order for them to figure out what parts were needed, or if it was just a sensor. The total was $650 for labor and $300 for parts. He then stated I only needed to approve the labor because he still wasn't sure if it needed the 4 guides. April 3rd @4:04pm, finally receive a voicemail stating the car needs 4 guides, 2 tensioners, and they wanted to flush the engine out in case there were particles in the engine. The new total was going to be just shy of $1500 out the door. I approved the work. He stated he would get some of the parts on Monday the 6th and the remaining parts on Tuesday the 7th. I called him later in the afternoon questioning the prices of the parts after I looked them up at Subaru. He started yelling at me telling me I could just pick up the car. I said I wasn't picking it up until it was fixed; that they already took it apart and I wasn't going to just pay for them to take it apart and put it together not fixed. Fast forward to April 9th, I called about my car and was told that a new code came on the engine light code p219a. I asked how is this possible. He said he didn't know and they would need to look at it again. Friday April 10th. I received a call saying the car was ready to be picked up that the p219a code was an anomaly and wasn't anything serious. When I got there to pick up my car @12:30pm, I was told I could not have the car because there was an oil leak now. They were going to have to keep it all weekend again. It should be ready on Monday. Monday April 13th, I call and the car is still being put back together and needed the test drive to check for any issues. Tuesday April 14th, I call @12:30 and I'm told its put back together, but they broke a connector and are waiting for it from Subaru and now my car won't be ready until tomorrow. What on earth is going on at this place. They have had my car for 2 weeks now!!!
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User's recommendation: Don't go to AMCO

Anonymous

Lain about my transmisson repair

I was over charged payedforparts they didn't used. The reverse dont work properly .give documents to check computer for reverse not working more money for is friend.My mechanical experience computer has nothing to do with reverse not working.
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Veronica B Cas
map-marker Wheeling, Illinois

Having truck issue

I took my truck because it was shaking every 30-40miles Per hour. In the shop of Aamco that I took It they told me it was a problem with the transmission converter. They charged me more that $3000 to fix the problem. I left the truck with them. They gave me the truck back after 3 weeks. After that there were new problems with the truck that had never happened before it was at the Aamco shop. I had to take it back 4 different times. After 4 months the original problem that I had taken it in for came back. When I took it back they said nothing was wrong. When it was obvious that it had the same problem that they said they had fixed.
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Loss:
$3386
Cons:
  • Are nothing but conmans
  • Shoddy workmanship

Preferred solution: Full refund

User's recommendation: Based on my experience I will not recommend Aamco to anybody.

Donald S Hfa
map-marker Atlanta, Georgia

Want the name of Owner and Phone number

Rude manager. Lies on work promised.
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Preferred solution: Full refund

James D Cvo
map-marker Prospect Park, Pennsylvania

Warranty

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I went to the prospect park aamco service station and had an awful experience. My truck was held hostage for months. I went there for a replacement transmission and after finally getting it returned the work was shoddy. I was then told to take it to the Roxborough office and they were just as bad! Finally I was sent to the Norristown shop. I will be suing the prospect park location and the Roxborough location for breach of warranty services. I have already contacted the BBB and channel 6 consumer support services. I paid over 4 thousand dollars for this work and lost thousands of dollars. I am awaiting for the courts to reopen due to the pandemic and I intend to vigorously pursue this matter.
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Loss:
$5000
Cons:
  • Treated in an ugly manor by owner

Preferred solution: Full refund

User's recommendation: Never use aamco for service

Sommer F Uvy

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Verified Reviewer
| map-marker Omaha, Nebraska

None stay away

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Worst customer service experience ever at the Amcoo Transmition in Omaha Nebraska off 60th and L St. I first took my car in to get fixed on January 10th 2021 to get a Transmition put in.

Paid over $3000 was going to get the reminder what was need to be fixed in the next week or so When I have additional funds to do so. I got my car back in by January 21 you're still acting up like nothing has been fixed I contacted Jay (the agent that works the front counter on the 21st. Jay said he was busy and would contact me the next day with prices. The next day came and went with no contact.

I waited until January 23rd (again no contact from the 21st) to see AGAIN what it would cost to fix the solenoids! Yet again no response! Reached out again on January 24th. To my shock I finally get a response say he was in Chicago and will get me prices when he comes back on Monday!

Yet again no response and another 5 days go by.

I reach out again to Jay on January 29th. Now jay is Conveniently in the hospital and yet again told he will get me prices. (Again I had already paid the money to have my car looked at ontop over the $3000 plus dollars for the previous work. I had no updates so on February 4th again reached out to jay no response.

Reached out again later that day. To my shock I got a response saying he is waiting on prices ( really weeks later ?) and he will call me. February 5 and 6 NO CAll back. Reached out again on the 7th NO call back.

Reached out again on February 10th. No response back reached out again on February 12th finally get a response saying I need to bring my car in so you can see what solenoid it is. When for weeks Jay has been saying he is waiting on prices finally got my car in (almost a month later of being dismissed from Jay) and was told it's going to be another $1,300 that they need to order the parts and can get it in the shop on Monday February 24th. I said.

Are you able to do it all in one day. I work 6am to 3pm and then run straight to work to pick up my kid from school. I was told no problem it takes 4 hours to work on it they will pick up my car from work and bring it back in plenty of time. Not only am I a single mom taking

Care of my son alone I have a father battling cancer that I take to his radiation appointments he has daily in the evening since they are open till 7pm jay told me to call him on my lunch which is between 1 and 2.

Remind you I get off at 3pm. When I call I'm told my car didn't get picked up till 11am and they didn't get back till 1pm to get looked at so I won't have my car when I get off work. Which means I have no way to get my child from school. I was told my car would be done before 5 pm to come on down.

So I had to scramble to find a Uber since I was getting of work in an hour and the had to ubber to get my kid and go home also. I find a ride to go pick up my car at 5 pm like I was told. Get a txt at 4:48pm (while my ride is pulling into Amcoo parking lot) jay said my car still wasn't done and they just realized 20 minutes ago they had the wrong parts. So yet again I'm having to take an Uber with my dad to get him to his treatments.

Then I will have to Uber to work, after work to get my kid then Uber to get my car. If it's actually fixed this time and I get it back. I would never Recommend this place not even to my worst enemy. Jay It's completely , condescending lies, and goes back on what he said saying he never did that.

That's why I have every Text message I could because I don't do business with him over the phone because he tries to pull fast ones on people.

Stay away from this shady business I want my Complaint given to CEO: Brett Ponton

CFO: John R. Erickson

COO: Robert Rajkowski

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Pros:
  • Mechanic who did the work
Cons:
  • Not knowledgable false advertising not owning their mistakes
  • Store manager jay
  • Manager does a poor job of running shop

Preferred solution: Price reduction

2 comments
Guest

183**** Thanks Jay! You do realize accidents happen.

That’s still not gonna stop me from reaching out to anybody and everybody i know and I still have all our messages between each other. That have all been posted online

Guest

I'm not surprised that you're baffled by such business ; you can't even spell the name of the subject correctly : t-r-a-n-s-m-i-s-s-i-o-n.

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Sara G Vsi

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Verified Reviewer
| map-marker San Bernardino, California

Issues with service

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Took car to cathedral city, ca location on Feb. 3rd to get a simple service. Was then told I had transmission issue which costed me $1200 for them to go and take my car apart to diagnose which really meant RIP my *** apart and break it to the point of needing an entire rebuild FORCING ME TO an additional $7000+ with empty.promises of IT being not only done in a week which turned into after a month and a half it ended up being improperly done entirely and having to move to the redlands, ca location to be completely redone and finally after 2months of their *** I get my car back with the false promise of having a vehicle with zero issues cause immediately once I got my vehicle I had multiple indicator lights and warnings going off it's not even funny and after barely driving it for about a week my vehicle straight died and left me stranded.on the side of the road screwed mind you I am not even from the area and never was able to make it home. Now my car is currently back at redlands location cause I'll be damned if they dont owe me to fix whatever it is they did, thank god I had a professional that specializes in my vehicle only tell me exactly what was wrong which was the alternator which I never had issues with from the start and reason being due to whatever they did it was 100% them who screwed up which killed my alternator. BUT TELL ME WHY THEY ARE TRYING TO ACT LIKE THEY DIDNT DO ANYTHING AND THEY ARE DOING ME THE FAVOR BY TELLING ME WHATS NOW WRONG AND THAT THEY DONT HAVE THE MEANS TO FIX THE ISSUE BUT CAN RECOMMEND A DEALERSHIP OR PROPER REPAIR PLACE TO GO TO......ILL BE DAMNED IF THEY THINK THEY ARE GUNNA GET AWAY WITH THIS AND AT THE VERY LEAST FULLY COVER ANY AND ALL COSTS.TO FIX MY VEHICLE. WAITING FOR CORPORATE TO GET BACK TO ME SO I CAN MAKE SURE THIS HAPPENS. NOBODY IS *** ME OUT OF ALMOST $10,000 AND DESTROYING MY ONCE RUNNING VEHICLE AND GETTING AWAY WITH IT
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Loss:
$9400
Pros:
  • Freindly
Cons:
  • Loong wait
  • Level of professionalism
  • Poor customer service

Preferred solution: FIX MY VEHICLE LIKE I OVERPAID FOR AND ACTUALLY GET IT BACK IN 100% RUNNING CONDITION WITH ZERO ISSUES OR MALFUNCTIONS OR FAILURE AND NOT CHARGE ME A SINGLE DIME MORE THAN THE $9,000+MORE THEY ALREADY ROBBED ME OFF

User's recommendation: *** AAMCO!!! NEVER AGAIN

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