car transmission shop service problem money customer warranty vehicle truck

Transmission Oil change | Aamco review from Phoenix, Arizona

1.7
Details
Arrived for my scheduled appointment and the counter person states he does not have it on the schedule and can not do the work until next week. I drove a hour to make the appointment. The only redponce from the counter person was I can reschedule next week, but the special ends today. I ask to speak to the owner and he stated "I am the owner". Horrible customer service and no care for customers.
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Review
#1092605 Review #1092605 is a subjective opinion of poster.
Service
Aamco Customer Care
Reason of review
Poor customer service

Auto repairs | Aamco review from Oakland, California

1.0
Details
Yes I had work done for smog work. the work was done but I failed the smog test. I took the to the dealer and said it was the converter so I had the converer replaced took the teast again and passed. Amco on brook street in oakland. the cost was over $500.00 they wouldn't give me my money back. I took the car too dealer in oakland, they hit the tail on the head rightaway. I am ver7y pissed and I wilol never go there again. thecar is runnhing real good now and I am very pleased at the muffler shop that did the work... Its nothing else I can say at this time.
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Review
#1090518 Review #1090518 is a subjective opinion of poster.
Service
Aamco Car Repair
Cons
  • I hate themk
Reason of review
Bad quality
Tags
  • Nothing New
1.0
Details

Update by user Oct 12, 2017

This has still not been resolved as of 10-2017. Refund $1300 then we can speak.

Original review posted by user Aug 16, 2017

My son is in the military and bought a car in El Paso Tx. I took over payments when he went to Kuwait. He got the transmission replaced in El Paso by an AAMCO store that warrantied the...
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5 comments
Anonymous
#1360816

The transmission really, actually, completely went kaput on the very last day of the warranty ? The odds are astronomical.

I hope this didn't all transpire in person or over the telephone.

You need a solid paper trail in order to pursue this further.

Your details aren't very specific regarding type of vehicle, age, mileage, etc. so it's hard to tell you what to do next.

BUT ...

I'd drop a note to the local media that AAMCO is mean to active duty service personnel .....

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Review
#1088475 Review #1088475 is a subjective opinion of poster.
Service
Aamco Car Part Replacement
Cons
  • Whole process
Reason of review
Warranty issue
Loss
$6400
Preferred solution
Price reduction

SCAMMED my insurance and cost me thousands of dollars | Aamco review from Riverside, California

1.0
Details
On May 29th 2017 I was in a fender bender in Riverside california with my dogs and my husband and It was a holiday weekend so my choices to drop my car off for repair were limited. I was in a bind and thomas and chris at chris' aaamco totally took advantage of me and my insurance. they charged my insurance $10,000 for a repair when my car was only worth $25,000. they also cashed checks before they did any repairs, indicating my car was at the "body shop" for two months. what kind of repair on a car that isn't totalled takes 2 full months to complete? chris also signed a check with my name.......they are scam artist, liars and deserve to be shut down
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Review
#1087695 Review #1087695 is a subjective opinion of poster.
Service
Aamco Car Repair
Cons
  • Level of professionalism
  • Verbal threats
  • Lied to
Reason of review
Poor customer service
Loss
$6000
Preferred solution
i want at least 2000 back for lost wages, rental cars and inconvience

Ripped off | Aamco review

Which time, and 5,000.00 dollars later, supposedly now the are fixing the engine. All they do is hire new people to clean up the other crews mess. I complained to Bureau of California consumer affairs, and they say give them a chance to make it right, im a 65 yr old disabled woman on a very fixed income and lost alot of my saving and still no car that works properly since May 1 2016.
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Review
#1086487 Review #1086487 is a subjective opinion of poster.
Service
Aamco Car Repair
Reason of review
Bad quality

My truck broke down again | Aamco review from Orange Park, Florida

1.1
Details
6 months ago I payed y'all $3000 to fix my transmission yall said you completely rebuilt it then on my for a job out of state it breaks down now I'm out of work and have to wait on authuration and then for them to pull it find out what it needs I had to spend $65 a night for motel rooms and am running late now on schudele I make $25 a hour so why wasn't my truck fixed right the first time for $3000 there should not of been one problem I need to find out who is going to pay me back for the money I had to spend that I should not of had too or is this going to be a matter I have to take y'all to court I am getting no where but running in circles talking to other people something needs to be done and money needs to be paid back for putting me through all this Chad graham 904-531-6445
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Review
#1077929 Review #1077929 is a subjective opinion of poster.
Service
Aamco Truck Repair
Reason of review
Bad quality

The know-it-all manager does not know-it-all! | Aamco review from Chantilly, Virginia

1.2
Details
Stay away! The know-it all manager does not know it all. A year and a half ago, I took my '91 VW Vanagon here to have a transmission replaced. I sourced the transmission myself and had it shipped from California to AAMCO Chantilly. It was a $5000 custom transmission fit into a standard VW casing, and was shipped dry. Since then I've put about 6000 miles on the van (not my daily-driver). I had several back-and-forth's with the manager, Terry Bradley. In addition to the transmission, I needed a $450 custom transmission oil cooler installed. The cooler came with custom hoses and fittings, of which neither were used. I implored Terry to communicate with the transmission builder in Ca. about how to install this custom job. I had given Terry a copy of all contact information (the builder specifically asked for the installer to contact him, and I'd let Terry know this). I had also left several copies of the contact info and instructions inside the vehicle. Terry never bothered to reach out; he 'knew' how to do it, he couldn't be bothered. No, he didn't 'know' how to do it. I should have pulled my van away when my spidey-sense told me not to trust this guy. I let my desperation for a running van win. First of all, the oil cooler was installed upside down; it has a thermostatically controlled fan that needs to blow the heat away from the van, not up into it (seems obvious, right?). The bigger problem, however, is that there are two parts to this VW Transmission, the gears and the transaxle/differential, each requiring their own type of fluid. Well, the other day, I was driving the van home from a camping trip in WV and the transmission started making some horrible noises. Since my disappointing trip to AAMCO, I've found a local guy who really knows about these Vanagons. I took the van to him, and he discovered my transmission was not happy because the differential had been filled with transmission fluid instead of differential oil. Fortunately, it seems there's not too much damage to the ring and pinion, (the truly expensive, custom parts with a limited number in existence on earth). Replacing with the proper oil has helped some of the problem, but there's still something wrong in the gearbox, possibly with shot bearings and further work is needed. Long story short, I do believe this problem was primarily caused by Terry's arrogance in not contacting the builder about the specifics of this transmission. I am not taking my van back to this AAMCO because I have zero faith in Terry/AAMCO's ability to manage this problem and I have even less faith in his willingness to accept responsibility for this mistake. Judging by the number of recent lawsuits in Fairfax County (https://eapps.courts.state.va.us/gdcourts/captchaVerification.do?landing=landing) against this AAMCO, as well as against the manager Terry Bradley personally (he doesn't seem to want to pay his rent), I don't trust this AAMCO to take responsibility for their faults, nor to correct the error with integrity, I highly recommend you stay away. Depending on the final cost to me to repair this problem, I am considering my own lawsuit naming both the manager as well as AAMCO itself.
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Review
#1074739 Review #1074739 is a subjective opinion of poster.
Service
Aamco Car Repair
Reason of review
Bad quality
Loss
$6000
Preferred solution
Full refund
1.2
Details
Took my car to Aamco because it had the check engine light on, and sometimes it didn't start. Per their website advertising, the service is FREE. Dropped it of on a Monday morning. 3 days passed and no call from the shop. I called to follow up and was told my car was...
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2 comments
Anonymous
#1347687

We need to file a case action against corporate and owners. For sabotaged, over charges this is not fair. I am walking over a month now charged

1795.16 only to take back to thr shop to be charged 1600.00 now a blown engine

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Review
#1055867 Review #1055867 is a subjective opinion of poster.
Service
Aamco Car Diagnostics
Reason of review
Pricing issue

Just a little upset | Aamco review

2.8
Details
Was told I needed to make up mind about van by 2:30 pm thursday to get it back by Saturday I got van back Monday I week n a half from that Thursday my tranny was priced between 2500-3500dollars then I would get a 250 discount coupon I was approved one loan for 3000 lter n the call I also was approved for additional credit of 1000so when the final bill came up with my 250 discount it was 3750 ok I tricked up my van was told they had to replace my stem on my tire it was leaking air the tire had a censor on stem also I took it back cause van was shifting hard the next week took it in they said it was my motor mounts n radiator had a leak n was causing trouble my radiator had no leak I park on a white driveway no leaks before took it to them so after fixing radiator it was not shifting right again took it back was told sorry we drove it can't find problem called they said he thinks it my computer talking to tranny oh n that's not covered I called them when I hound censor on stem that they replaced was going to cost me 150 to fix and then he gets mad at me saying I shouldn't blame them I hav been extremely patient n cordial until now my van still don't run right I'm still paying on a loan n credit card n all I want is my van to drive like it has a new tranny n it with out them having my van for another week n a half where I got to rent a vechile I don't have the time or patience anymore just a little upset please help
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Review
#1046249 Review #1046249 is a subjective opinion of poster.
Service
Aamco Car Repair
Reason of review
Problems with payment

Estimate vs final bill, | Aamco review

1.2
Details
Estimate was 2000-2500, bill is 3200. Manager never contacted me about added cost, purchased and installed new parts without informing me.
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Review
#1039861 Review #1039861 is a subjective opinion of poster.
Service
Aamco Estimate
Reason of review
Pricing issue