AAMCO
Reviews and Complaints
Aamco Will scam and threaten to assault you
I am writing this complaint because I am excessively dissatisfied by the lack of customer service, and outraged how the employees and owners at this Aamco scammed and treated me. On the first day 12/19/16, I came into Aamco located on 157 Tully Road San Jose 95111 to get the free code check engine light as advertised on TV.
I was told that the code was a cylinder 2 misfire, meaning it could be a number of things that could be wrong with my car, so I schedule to come on December 21st at 8:00am the following days. The second day I came back on 12/21/16 at 8:00 am in the morning to do a check engine light diagnostic. After 1 hour I was told verbally the diagnostics of my car and I was given an estimate over the phone. At this time, they told it would take until noon to finish work on my car.
Despite that reassurance, I was never contacted at noon. After waiting 6 long hours, I came back to check in on the status of my car myself around 2:00 pm since I never receive a call. When I got there, I found out that my car was never looked at or worked on; only the parts had barely arrived. The current time was 2:00 pm, and I was told by the receptionist, Paul, that it was only take two more hours before the work on my car was done.
I left and waited another 3 more hours. Around 4:45 I received a call from the receptionist telling me that they need to keep my car overnight. Outraged from the lack of work, I didn't want to keep my car overnight, nor did I agree/sign any form to authorize them to keep the car overnight. By the time I got there, it was 4:55 pm, and the store was closed.
The only person there was the mechanic. He told me that Paul left early. Since my relatives were out town and I had no means of transportation home. As a result, I was forced to walk home which was on the other side of town over 8 miles at night.
That night infuriated me, and I wrote a complaint online at the Aamco customer service website. I understand that there is an overnight fee storage for cars, and I WILL NOT BE PAYING FOR SUCH FEES due to customer dissatisfaction and service. The next day, I called in sick for my work and I was left a message from the receptionist saying that my car was done. Because I didn’t have any means of transportation, I was forced to use Lyft.
When I got there it was around 2:00pm and I thoroughly expressed my frustrations how they left me stranded and procrastinated on getting the work done the day prior. I told them I did not sign anything authorizing the all the excessive tunes ups work that was added onto the bill (670 dollars) In response, he say that they have a phone recording of me giving them my authorization. Despite that I did talk to them over the phone, he did not disclose that I was being recorded nor did I consent to an audio recording. After expressing my frustration of the situation, to my surprise the employee made criminal threats stating that he would “Kick my ***,” and verbally harassed me “Either pay the bill or get the f*$k out!” Since Aamco didn’t want to compensate me for my dissatisfaction and injustice, I opted to just pay the full amount of the bill.
Because I didn’t take this lightly, I stepped outside and contacted the police non-emergency for I felt threatened by this Aamco employee if I was to walk back in the auto shop. When I went back inside, I had disclosed that I was recording the conversation, and that I was just going to pay for the full bill. During the conversation Aamco worker had the store manager on speaker phone, and they told they declined my method of payment via credit card, and expressed that they were only going to except cash only. On top of this, the store manager, was verbally harassing me and making criminal threats that he would assault me if he was there, and that he would sell my car the next day if I didn’t pay that day.
This got to the point where the officer had to step in and tell him to calm down over the phone. Since they were only going to except cash only, I had to walk the nearest bank and do a cash advance, in which made me uncomfortable walking in public with a bulk of cash. I ended up coming back and payed the bill and left. All in all, this was an extremely frustrating experience with a load of injustices.
I brought my car in 5/21/16 8:00 am so that it could get done that same day. I shouldn’t have been left stranded and kept waiting over 24 hours just to get my car fixed. On top of that, they didn’t even given me an option to pick up the car and bring it back the following day: hence them leaving early. Because of this, I forced to leave my sibling whom is a minor home by themselves all day and night that day.
I only agreed for the check engine light; they over charged for a tune up that I did not authorized, nor does changing fluids have anything to do with the check engine light. Plus it was against the law to record me over the phone without my knowledge. Added to that, I had to miss a day of work of which I did not plan on just to get my car back. I tried to negotiate a lower price for the inconvenience, yet I was harassed and verbally abused to the point where I had to call law enforcement to retrieve my car.
The store manage was extremely unprofessional and out of line especially when he threatened to sell my car the next day if I didn’t get the cash. In addition, I was discriminated against my race and when they refused my method of payment via credit card because they clearly had a credit card visa/MasterCard sign; although the work was already done, there was no “We reserve the right to refuse service to anyone” sign either. It was extremely inconvenient when I had to walk the bank for cash advance and walk back on the auto shop. I was even more frustrated when I had to pay more for the cash advance, and I felt unsafe walking up the street with over 600 dollars.
This is not a legit business as advertised on the commercial.
I will give one final chance for Aamco to refund some of money I paid for in this incident. If I am not compensated at all, I will go to the better business bureau, take the owner to small claims court, get my story out to Michael Finney on Channel News, and Press charges against both the owner and the employee since they both gave me criminal threats and have my address information.
- Overcharging
- Verbal threats
- Discrimination
Preferred solution: Price reduction
NEVER taking my car to Aamco again!
Worst of the Worst! Tampa FL.
After they trying different parts and guessing what the problem might be and 7+ days, I got my car towed out of there and sent to Engine and Transmission center who told me right away that the flywheel and throughout bearing retainer need replacing. The parts I have...
A 3 hour job and my car is still there after 7 days when promised next day. They keep coming up with excuses and problems blaming parts and overwhelming work of other customer's cars. Don't call to give update status and when I call I get some kind of problem with part or excuse. A clutch has 3 main components Flywheel, Disc, & Pressure plate.
the hydraulics have 2 main parts Master cylinder & Slave cylinder. Here is the story; I contacted AAMCO about replacing my clutch on my 94 camaro after getting a price I asked how long the job will take? Greg replied "bring it in the morning and will be done the next day." so I brought my car in on Monday and after not hearing from him by the end of the day on Tuesday, I called to ask the status and he replied" we have been swamped had to do front wheel drive repairs" so I said will it be ready by Wednesday? he said "YES" asked to call me on apx time so as I can arrange a ride.
He did not call. still waiting on my car and tomorrow, Thursday, I will have to call once again and see what their excuse is. Since they started doing Total car care the customer service has went down the drain! Update 3/23/17; Greg just called and explained that they had issues with the old clutch throughout bearing and carrier and clutch fork had to be straightened.
I was also told that the new pre-bleed hydraulic slave & master by LUK had air and had to be bleed which is hard to believe because LUK makes clutch and parts as OEM for many cars & trucks. Now knowing the issues and the extra time to do the job properly, I can understand why it is taking longer then the time quoted. He informed me that it will be done today so I will update this review when i pick up the car. UPDATE 03/24/17 MY CAR IS STILL THERE!
Told me last night that he will swap & bleed the slave cylinder 1st thing in the morning, I called at noon and Greg told me they were working on another car and now instructing the Manichean on how to swap the slave cylinder and would get back to me in a couple hours. Really? it takes 5 min to change the slave it's 2 bolts and maybe 20 min to bleed. THEY HAVE BEEN STRINGING ME ALONG put my repair off to work on other cars.
Each day they have my car is a extra. cost for me either i can't get to work or pay for car rental. it is now 3pm and still haven't heard anything. I told the owner Jose that I need my car and it has been there 5 days (he didn't seem to care) and put me on the phone with Greg.
Comon, it doesn't take 5 days to do a clutch no matter what kind of problems. especially for a shop that specializes in Transmission repair! UPDATE 3/27 My car is still there 7 days now! last Friday they advised that it WAS NOT THE MASTER AND SLAVE and that the clutch would not engage at all.
Greg said it has to be the pressure plate? and now they have to *** the transmission again to inspect the plate. I think that someone put the disk on backwards but if they knew what they were doing this would NEVER happen. what else could it be?
I am 98% sure that the pressure plate is not defective.
after all, the master & slave was not as i was first told. so, by the end of the day I will find out whats going on and if there is any more stories I am having my car towed to another shop who told me he would have me in and out the same day.
- Manager and owner
Preferred solution: Let the company propose a solution
Ripped off
Just a little upset
Aamco Puyallup - Avoid this place
It took almost four months, but I did get the vehicle back. It has been running with no problem for well over 100 miles.
- Customer service
- Shoddy workmanship
- Broken promises
Preferred solution: Deliver product or service ordered
Aamco - Car Repair Review
Estimate vs final bill,
Transmission
Aamco - Car Repair Review
Aamco - Car Repair Review
No problem with aamco
- Aamcos personail touch
RIP OFF, BAD WORK, LIARS
- Level of professionalism
- Service
- Never fixed car
Preferred solution: Full refund
Aamco - Car Repair Review from San Jose, California
This was the most horrible experience I've had at a car shop . I just moved to the area and was in search of a mechanic to fix my car , a Cadillac SRX , which had a broken rear end .
I was referred to AAMCO by one of their customers and was told maybe they would be able to fix it ...I called and spoke to TONY , who told me I could bring my car in to be diagnosed for free . I took my car to the shop on AUGUST 19, 2016 . I was told the repair for this would be a little over $1000 and I would have my car back within 5 days . One week passes and I call for an update I get " your car will be ready tomorrow " ...OK .
Tomorrow comes and I receive no call or update , so I call back the following day only to be told " your car will be ready tomorrow " again . OK . This pattern went on for the next MONTH . One day I was told " they are looking at it now " I pass by and my car is in the same spot .
I was told they received a "faulty piece " and had to be sent back ...twice ...When the differential got on the car , TONY and his men then " couldn't get the sensors to act right " . Then it was " you need an axle " ..which was another $750 . Lies , broken promise to receive a call back and disappointment is all I received from this shop ! Finally after being told " tomorrow " for four weeks straight ...I decided to call corporate and maybe they could see what was really going on .
Corporate was RUDE and told me TONY claimed " I had financial issues " and " a lot of stuff was wrong with my car " . This was a complete lie . We only discussed two issues with my car and all parts and labor were agreed to be paid in full upon completion . The lady was rude and said to me " well I'm not the middle man , yes we are corporate but the are owned by individual persons " I told her I was never returning to this company and would be leaving them a bad review & she showed no remorse because she did not care ...so , no help from corporate .
I continued to try and work with TONY for two more weeks , still hearing " tomorrow " and waiting for calls that I didn't recoeve . Finally I was fed up with it all and asked for my car back . I called on SEPTEMBER 28, 2016 and stated I would pick up my car on SEPTEMBER 30 whether it was fixed or not ...of course TONY still tries to convince me to leave it there . When Friday comes around he still tells me that the car is not finished and he would have to charge me " $110 diagnostic fee " and " 30 hours worth labor " .
NO SIR YOU WILL NOT ! So he then says that he would have a price for me Saturday....guess what , I never heard from TONY until I called him Monday morning OCTOBER 3, 2016 when he then stated " just come get your car off MY lot " as if I've done something wrong !!!! SIR for the last month and a half my small children and I went through *** trying to get back and forth to work , school etc . EXCISE ME FOR BEING UPSET THAT YOU COULDNT JUST TELL ME YOU CANT FIX MY CAR !!!
I was upset about the situation after the week he promised but NEVER did I have an attitude or rudeness with TONY !
NEVER WILL I EVER take my car here or recommend ANYONE to take their car to this location or this company !! Horrible customer service and on top they are liars and obviously don't know what they are doing !
Aamco Car Repair Review
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We need to file a case action against corporate and owners. For sabotaged, over charges this is not fair. I am walking over a month now charged
1795.16 only to take back to thr shop to be charged 1600.00 now a blown engine
GermaineLynnette Blades