car transmission shop service problem money customer warranty vehicle truck
If customer service and just plain being a decent business is what you expect, this is NOT your place. Our SUV was taken here for an unknown transmission issue (transmissions are what they specialize in?). They had our vehicle for a little over 4 weeks. We never once...
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Anonymous
#622411

Not only am I upset with the advice from one of the mechanics, I am highly irritated by the mannerisms of the employees. My friend's car broke down on a weekend trip to Morgantown to come visit me.

After having Advance Auto run a diagnositc test on her vehicle we brought it to AAMCO to have it looked at. When we first walked in, the mechanics in the garage started catcalling at us and whistling, which embarassed my friend and myself. After about thirty minutes of waiting the mechanic came in and said "M'am we have a serious problem. It looks like your piston knocked your spark plug loosed and tore out all of the threads.

This means that you're either going to need a new head or a new engine." My friend called her boyfriend's father who is also a mechanic and he said to try putting in another spark plug just to see if it would be blown out as well, but the mechanic took on a smartassed tone with us and hassled us about this. Then about another thirty minutes later he came back in and said there was nothing he could do and that we should call a tow truck. Thankfully, they actually let us keep the vehicle there over night, but when we went to pick it up they once again started whistling at us and embarassing us even further.

To make matters worse, my friend had her car towed home and had another mechanic look at it. The problem was a simple 150 fix and it is now running fine!

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#316466 Review #316466 is a subjective opinion of poster.
Loss
$593

I thought I could trust AAMCO!!!!!!!!!!

I'm a college student living on fin. aid and I thought I could trust AAmco to let me know finally what was wrong with my 97 ford explorer I was charge $ 75.00 dollars and left with no diagnostic answers and on top of that he wanted me to pay $ 175.00 more to do a different diagnostic. I took my truck to the AAMCO in 15025 A. Palmdale rd. victorville ca. 92392 I really thought I could trust aamco why did they lie to me?? I thought that if aamco don't find a problem then you don't pay ??????????
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2 comments
Anonymous
#649561

It's amazing that you expect hours of diagnostic time,to finally find out what's wrong with your late model electronically controlled transmission for $75.00... You wouldn't ask the doctor to see you and then be pissed when he needs a blood test to verify that he is prescribing you the right remedy...you wouldn't be mad that you still had to pay your doctors bill for the visit and additional blood test fee....your expectations are not realistic....if they were trying to defraud you then they would have sold you a transmission that you didn't need for big money and then fix the minor problem...you might look at it that way.

Anonymous
#581268

You can trust Aamco - just not the jerks that run them!

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#314778 Review #314778 is a subjective opinion of poster.
I went to the Aamco on Camp Bowie in Fort Worth Texas for an oil change. While changing my oil the "mechanic" said he looked at my Timing Belt and it was about to break. I asked if it was safe to drive home (0.8 of a mile). He said he wouldn't allow his daughter...
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5 comments
Anonymous
#495471

All I know is that my Ford Ranger was running perfectly UNTIL I took it to Aamco on Camp Bowie! WHATEVER HAPPENED TO MY TRUCK HAPPENED AT AAMCO ON CAMP BOWIE BLVD IN FORT WORTH TEXAS!

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#309375 Review #309375 is a subjective opinion of poster.
Loss
$15

Bad repair policy! | Aamco review from Washington, District Of Columbia

Took my used hyunday to aamco with the feeling that there was something wrong with the transmission.I wanted to have an estimate of the cost in order to make a final decision wether or not to repair it. Once there AAMCO told me they cannot run this transmission test before they fixed other problems such as tune-up and other components! They had to called me on every step of the repair for my approval. Eventually they told me i have to change the transmission! At that point the cost of repairs was at $1800 before the transmission diagnostic! The balance would be about $6000 for the total repair. I told them I would rather get another car and forget the transmission. When I got my car back it was worst than before they touched it!!! My question is Why can't AAMCO diagnose at first the main issue with a car? I ended up selling that car for$1000 after I got another one! I definiteky wouldn't recommand trying AAMCO because they simply can't give you an estimate of your repairs which of course will be pricy at the end!!!
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2 comments
Anonymous
#462962

How was i able to sense it was mainly about the transmission at first?!!!!

Anonymous
#462211

If your car is running poorly, how are they supposed to be able to tell if the transmission is working right? If you have a bad throttle position sensor, your car may not shift right.

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#309055 Review #309055 is a subjective opinion of poster.

Shady work | Aamco review from Chicago, Illinois

This is a WARNING of a review. Do NOT EVER take your car to AAMCO Transmissions in St. Charles, IL. I went in for a front end alignment and ended up with a car that was unsafe to drive. After calling to express my concerns and then given the run around for when they could 'fit me in' to look at it again, I decided to take the car to another mechanic for a second opinion. They looked at the car and were ASTONISHED at how loose the bolts were and how OUT OF ALIGNMENT the car was. They warned me to not drive it any more until it was fixed. I went straight from there to AAMCO and spoke with the owner, who, in turn debated and insulted me. He wanted to blame someone else and not take ownership & responsibility for the POOR QUALITY of work performed. I kindly requested a refund to no avail. I would steer clear of this scam of a business. The owner's name is Brian..
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#308989 Review #308989 is a subjective opinion of poster.
Loss
$84
I took my car to Amco Transmission on Lee Hwy because it seemed my transmission had went out. They were nice at first explaining they would look at the car and tow it at no charge! I THOUGHT this was a good idea..it was NOT! They looked at the car and advised me it...
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#304974 Review #304974 is a subjective opinion of poster.
Loss
$1
I took my car to AAMCO in Aiken, SC 29803 also known as Sure Start, Inc. located at 1657 Whiskey Road. I try to use the businesses around where I live to make things easier for everyone. This was the 2nd week in February, 2012. I picked the car up twice because...
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Anonymous
#947195

Had transmission work done in va week before me and my wife got stationed to Georgia and the car acted up on the drive there so the closest Aamco was In Aiken sc......where do I begin long story short the guy Lenoard tells me how busy he is .Called corporate they told me to take the car there so he can look at it(hour drive Augusta ga to their shop) i dropped my 2008 dodge charger off monday they said they won't cover a rental for me so I had to pay for a rental 150 deposit then 50 a day I paid for a rental for a week I come to pick it up on Friday THEY NEVER LOOKED AT THE CAR!!!! so he tells me he is soooo busy and couldn't look at it till Monday so I had to bring the car in after a hour drive for the 6th time back and forth after hours he tells me a shifter needs to be replaced so he tells me to give him a week (December around the 22nd ) so I did he orders the part I bring it in and after the hour drive and 3 hours of me and my pregnant wife waiting he tells me they ordered the wrong part so the part should be there saturday so I need a rental car for the day and the Aamco in va will pay me back so another 150 deposit and 50 for a rental they call me Saturday and tell me the part won't be in till Monday or Tuesday so what do ya know I have to pay for the rental from friday-tuesday!!

The va Aamco said they wouldn't cover last 3 days for the rental so after telling lenoard how a Aamco in ouyallup was made us pay 650 dollars for a evap seal leak fix that never fixed the problem and how another shop said that it was holes in my gas tank he said he would order me a used tank for 300 dollars which I didn't have so for what wasn't covered by va Aamco he out toward the tank which fixed the evap seal problem but he messed my welding i just had done on my muffler so the bottom of the car makes a noise so I pick my car up (and what to do you know still had problems.He tells me its a crank shaft sensor that may be messing it up so get that fixed (256 dollars ) I get home after getting home from taking the car from his shop I look on the passenger side and he hit a pot hole and cracked and chipped my 22 inch chrome rim and tire and on the second rim its cutt up and the tire as well I call him he says yes my technician hit a pothole but I didn't think to check for damage so then he says I will try to get it repaired give him some time and he willl find a guy to fix it in his area....week later nothing so we call him again he says send him pics......we did and again week later nothing from him we call and he says they can't be repaired and the rims can't be replaced because they are no longer made so then I tell him all 4 would have to be replaced then he said he's not paying for all 4 so we got our insurance involved after the run around and they wrote us a estimate for the 2 damaged rim and tires and we had to pay 500 deductible that we shouldn't have to pah so now I'm still sitting on the same damaged rims trying to get them to be a man and replace my rims I did not take my car there with 2 perfect rims I took it there with 4 perfect rims I spent 2 grand on them and had them since 2010 and never damaged them but they damage them and now they don't make them anymore and all 4 have to be replaced and he refuses so looks like court may be the issue.Also he gave us attitude this entire time and even tried to say we were lying about 2 being damaged then telling us he tired of dealing with us and our car. He's a bullshitter and a cheapskate he refused to replace them when he found out how much they cost.we've been in contact with Aamco corporate they said there's not much they can do but try and pursuade them .

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#304157 Review #304157 is a subjective opinion of poster.

Terrible Car Experience | Aamco review from Raleigh, North Carolina

If you want satisfaction do not go to Aamco. They guess at what is wrong and charge too much. My truck has been in and out of their shop three times in the past 3 months and now after spending 1500.00 they claim its my motor. My truck has just been sitting at the shop for three weeks and no one called and told me anything I has to call them several times for the end result to be the motor. They do not appreciate your business and it shows by the lack of communication and the lies. They do not care about you as a customer or your money they are only going to rip you off. Please don't let them do to you what they've done to me I'm out of 1500 plus truck is still broke down. I 'm telling everyone I know not to deal with them.
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1 comment
Anonymous
#538060

I needed a new engine in my Jeep Grand Cherokee. Well it has been 5 1/2 weeks and I still have not got it back yet.

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#301872 Review #301872 is a subjective opinion of poster.

Update by user Mar 26, 2012

I also wanted to say when I asked dodge how long it would take them to fix it they said bout a day. So why did I need a rental for 3 1/2 weeks?

I didn\'t but, as soon as we can get the money to take them to court in here Jacksonville nc We are. Please Jacksonville NC...

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#299433 Review #299433 is a subjective opinion of poster.

AAMCO took our money and flushed it! Twice

We have had problems with our truck since we got it but while stationed in Florida our transmission went out on us. We took it to AMMCO in Fort Walton Beach only because we figured with it being a well-known name it would be better. They "fixed it" and after only a few weeks it was slipping again. We took it back and they said there's nothing wrong with it even though the check engine light was on. They just reset the light and off we went. We then got stationed in Texas,we started having some issues shortly after we got here which was only a few months after getting it fixed. We took it to one AAMCO and was told there was nothing wrong with it. My husband isn't a certified mechanic but he has done his fair share of car repairs which has included a transmission replacement and engine rebuild both successful so it's not like we didn't know what was going on. Well, surprise surprise 0ur transmission went out 15 months after it was "fixed" we took it to another AAMCO here. They were apologetic and said they would fix the problem and make a complaint to the headquarters and maybe even get our money back for the bad work that was done (laughable). We also had a problem with the transfer case the Fort Walton Beach AAMCO didn't put it back in right after they inspected it and so it was leaking, and had missing bolts or stripped out bolts. We asked this AAMCO to fix it, they said they did, we were charged for it (which the guy denied) and it is worse now than when it was broken. My husband tried to test the 4 wheel drive and it made a loud clunking/grinding noise. Well needless to say it is now sitting in the shop after less than a month because they didn't do everything they charged me for. I brought my truck there ten days ago so they could fix the transfer case - a two, maybe three-day job. I am still without a truck!
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#299162 Review #299162 is a subjective opinion of poster.