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AAMCO - Failed repair and stranded me in another State

I had my transmission serviced ("repaired") by AAMCO several weeks ago in NC. Two days before Thanksgiving I drove to GA and on the highway my transmission began acting like it did before my repair. I took it to a local AAMCO center in GA and they agreed that it was covered under the warranty I received when it was "repaired" in NC. They said it would be ready on the following Wednesday, yet here it is almost COB the Thursday after that (over a week later) and they are now saying they don't know when it will be ready. Their failed repairs have stranded my family in another state, and the entirety of their customer service response is to (grudgingly) agree to fix their botched repair and have a manager tell me "Yep that sucks" when I explained the numerous issues being stranded is causing me (monetarily, schooling for my kids, my job). Really. "That sucks" is what customer service is now reduced to in this country? I will be steering clear of this company for any type of major repair in the future after this incident.
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#278545 Review #278545 is a subjective opinion of poster.

AAMCO Rockville, MD

I went to the AAMCO at 818 Rockville Pike, Rockville Maryland with a car overheating. I said I believe the water pump needs replacing. When I arrived to pick up my car the next day, they stated that they had replaced the pump but had found a leak in coolant reservoir. I asked to see the pump which appeared to be fine. They had my contact number and email and failed to contact me. I paid $350.00 for a repair that was not needed. They stated that they only did what I asked. I am contacting the Maryland Attorney General's office.
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#272112 Review #272112 is a subjective opinion of poster.

AAmco Wheeling WV

Been using aamco since 1986 when I started a auto sales. I used the Aamco in washington,pa and dennis (owner) always took care of the business people with discounts and the tax excempt.Moved to wheeling wv area 11 months ago and my cousin took his honda over and told hi 2,070.00 I told him I'll call and run it through my shop and save him some money. When I called the car wasn't done and the owner said he already talked to my cousin and it was to late.I said to late the car isn't even done and if you had it in the computer (BIG DEAL CHANGE THE *** THING) - He said next time. There won't be a next time. Rip offs.
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1 comment
Anonymous
#364267

Sounds like you are the one trying to take advantage of Aamco.

You know your cuz is is a regular consumer, not a commercial customer and so does Aamco.

I do not live in Whg and have no connection to that or any other Aamco store

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#270279 Review #270279 is a subjective opinion of poster.

AAMCO *** me over

I have a new car now, I rarely drive my old one hence it being 3,000 miles in the past 2 years, well today I went to get it inspected. TRANS Takes a dump right after. I just paid them 2300$ for a new one. Of course warranty runs out. I'll call the Monday but I know exactly the response they are going to give me. If they do, They are getting a ear full of harsh words. I paid full cash & told them that, maybe it got to there heads I don't know. Will add another if things go south from here.
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#269904 Review #269904 is a subjective opinion of poster.
Loss
$2300
Need info about a repair shop had fix my car trany and changed my oil put a new thermostat in it. I went to pick up my cat they siad it was ready left there heard a nock in engine brought it back same day 5mins from time I left they said they do not know how it got...
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1 comment
John N
#359994

Next time you submit a complaint, pay attention to the little red thing that appears under a potentially misspelled word. It sure does make reading your musings easier. Also, a refresher course in 7th grade English would be helpful.

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#268529 Review #268529 is a subjective opinion of poster.
On or about August 3, 2011. I noticed my transmission in my 2001 Jeep Grand Cherokee would not shift into any gears besides 1st. I took it to my regular mechanic. He took a look and He said he did not do Transmission work. So, I had the car towed by AAA to AAG, Inc....
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1 comment
Anonymous
#649581

You live in a state with a B.A.R.... That's what they are for....although I doubt that they can get you millions of dollars for having to push a car.

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#266033 Review #266033 is a subjective opinion of poster.
I had the transmission rebuilt on my Honda at Aamco in Frazier , PA in January of 2011. I had to put it back in the shop in July of 2011 because the transmission started to act up again. The car was pausing and jumping when it switched gears again. So my car will...
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6 comments
Anonymous
#366563

Find a local, well regarded transmission shop and have your car towed there. Itemize all the expenses to date in regards to the transmission repair and subsequent costs.

After your car is done and you have an invoice with total and explanation of specific repairs, you will have the proper documentation to sue Aamco in small claims court. Make sure you add the tow costs, rental car costs, additional mileage of carpooling w/ wife ($.59/mile), and find out what punitive damages may be added to that (breach of contract).

You will prevail. Additionally contact the state bureau of automotive repair, BBB, and post on Angie's List.

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#265109 Review #265109 is a subjective opinion of poster.
Please save yourself the aggravation and DO NOT BRING YOUR CAR TO THIS SHOP!!!!! They are dishonest and try to get over on you so you have to bring your car back for additional repairs. SMH! They already have 7 complaints against them with the Better Business Bureau,...
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4 comments
Anonymous
#431349

My elderly dad took his 1976 Chev Bel-Air (22,000 original miles) to Aamco for a "free" inspection. I am a certified Goodwrench mechanic.

The shop pulled the tranny oil pan off and brought it to my dad to show him a pile of metal shavings they "found" in the pan. They said the car needed a new tranny. My dad called me and I met him at Aamco. The service manager showed me the pan shavings, and I knew right away what they were.

Next door to Aamco, was a brake shop. The shavings were from a brake rotor resurfacing machine. The shavings were in a neat little pile (obviously poured in). I told Aamco to put the pan back on and we left.

I cleaned out the shavings for dad. The only thing wrong with the tranny was the modulator vacuum line was disconnected.

Reconnected it and it is fine. DO NOT TRUST THESE CROOKS!!

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#265027 Review #265027 is a subjective opinion of poster.

Aamco in Bayside NY Rip-off Artists!

Took my car to Aamco thinking a mainstream company would help me. Turns out, they are absolute thieves! They took the transmission out of my car and left the car on the lift for 9 days! They did nothing but take out the part then put it right back in, but held the car hoping to *** me into using their services. They quoted me a price of over $4,000.00. Luckily I shopped around, though I still got hit with a $430.00 estimate fee! Found a transmission specialist who put in transmission & new clutch-kit. That plus all labor came out to $1,300.00. If you're reading this and need help deciding on where to go because you don't know how to deal with your transmission problem, do yourself a favor. Contact Sambucci brothers or George at Precision of Woodside. Also Petrillos Auto in New Haven Ct. for parts. Don't be conned into using the mainstream shysters at Aamco. You have other options. I learned the hard way. I hope this helps you.
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4 comments
Anonymous
#940505

I had transmission problems and just knew that it either had to be replaced or rebuilt. I shopped around for an estimate and AAMCO - Bayside were the only ones that would not give me one.

they said they had to inspect the car (5 point inspection or something like that).. I just wanted to know how much it would run me.. I was preparing myself to spend about $1,500.00/$2,000.00 on it but wanted to know there "worst case scenario" just to prepare myself... they wouldn't even give me a guestimate.

I gave in and let them tow my car. next day, they called me back... my car just needed some oil and gaskets. apparently, it was just leaking.

the real cost was the tow truck. so I see it like this... if they are really thieves, they could have charged me the $2,000.00 and I would have been clueless.

the total was less then $200.00.. $95 was the tow and the rest for servicing my transmission.

Anonymous
#443371

Follow-up for anonymous... You must work for aamco, because you've taken the same care in reading my post as aamco did in fixing my car.

The Sambucchi Brothers simply helped educate me on how to use web sites and smaller companies to fix my car professionally and for a fare price. They didn't sell me a transmission, just showed me the way. It's now six months after my saga.

I've driven almost 3,000 miles in that time and my "junk transmission" is in perfect working order. It also still has another six months left on the warranty...something aamco wouldn't have offered even with their rip-off rates.

Anonymous
#405988

Mainstream company??!! What the ____ were you thinking?

Big-name auto shops have been ripping off the public for decades. And Aamco is one of the very worst. But at least you had the sense to get out before they really nailed you. Aamco was once being investigated by 18 states at the same time for fraud.

Now that's hard to do but Scamco managed it. These big chains have a long history of undercover busts and big fines for their scamming and massive incompetence.

Take it as: live and learn. Now you know.

Anonymous
#394638

sambucchi bros is a junk yard. you got a used junk transmission.

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#264500 Review #264500 is a subjective opinion of poster.
Aamco Total Car Care personel must answer your questions from a script that has over 20 rebuttals to avoid giving you a "Price" or answer over the phone. Their goal is to get your car in the shop, disassemble your transmission and force the overhaul with scripted,...
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4 comments
Anonymous
#1080994

I worked at an AAMCO franchise in the late 1970's. The existence of the sales and rebuttal script is 100% true - at least back then. I've always regretted not snatching one of those 3-ring binders before I left.

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#264044 Review #264044 is a subjective opinion of poster.