car transmission shop service problem money customer warranty vehicle truck
I had taken my car to Aamco to have the transmission replaced in July. They gave me a quote that seemed a little high and I couldn't afford it at the time, so I bought a transmission with a 101 day warranty and took it to them to install. They told me it would take...
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Anonymous
#191707

I have heard a lot of complaints on used transmissions. You go to a jewlery store to buy jewels, what did you expect to buy when you went to a junk yard?

Hint: JUNK!

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#163100 Review #163100 is a subjective opinion of poster.

Very Angry | Aamco review from Douglasville, Georgia

I took my Pontiac Montana in to Aamaco for a transmission rebuild which never took place, because when I received my car back it still was doing the same thing, making a loud noise that they say they never heard and jerking they say they never felt even though they say they test drove it many times after taking the car in four times I asked to go on a test drive just to point out the problem to the mechanic this time he heard the problem, But they refused to fix my car. Fariburn Rd. Douglasville, GA. Mad as Heck!
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#159741 Review #159741 is a subjective opinion of poster.
I have a 2006 Chevy Impala and my check engine light was on so I took my car to Aamco in Jupiter, FL for a "free" diagnosis. They called me and told me I needed a "reseal" and it would be $650 plus tax. I said I need a couple of days I don't have the money. He said my...
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3 comments
Anonymous
#207878

This is why services like PeoplesTransmission.com are becoming so popular. Not all Aamcos are dishonest, but there are certainly ones that are. Too bad Aamco corporate doesn't care about it as long as they get their cut.

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#159157 Review #159157 is a subjective opinion of poster.

Another Aamco Fail

Transmission failed while still on warranty. Took the car to Rubens AAMCO in Moca, PR. They have had the car for 37 days! During this time, after a full month, the car was returned to me with the transmission "fixed". I drove the car to the store, and the transmission failed again the same day. I had to have the car towed back to them. The manager of the repair station, which is an AAMCO branch center, rarely returns my phone calls when I inquire as to what is happening with the car. He constantly comes up with lame excuses as to why it is taking so long. This is a ridiculously long time to repair a car. Oh, and the center keeps changing phone numbers. The number shown above is the latest one.
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#158925 Review #158925 is a subjective opinion of poster.

New undercover investigation results allows you and attorneys to fight franchisor and franchisee | Aamco review from Greensboro, North Carolina

Attention all Aamco complainants and attorneys!! Newly published results of a 2 year investigation uncovers long suppressed, HIGHLY revealing, consent order and consent judgment(s) that attach direct and vicarious liability to the franchisor for the acts and practices of the franchisee's. The documents were signed by Aamco years before the internet came along and were thereafter suppressed.!If a franchisor told you his company was loaded with government restrictive orders, would you buy the franchise? If you were the franchisor bound by such injunctive orders and knew nobody would buy your franchise because of the restrictions, what would be your first thought? Aamco pissed off an ex-private detective and now has a whole new set of problems to deal with. The information is free to all at aamcolawsuit.wordpress.com and literally saves thousands of dollars in time, money and effort. You and/or your attorneys now have what they need to fight back without hiring a P.I....Good Luck and go get'em.
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#158415 Review #158415 is a subjective opinion of poster.
Service
Aamco Deal

AAMCO Lied about needed repairs; second opinion confirmed...

I went to AAMCO in Framingham, Mass today because my car was jerking forward when in 1st gear (automatic trans.). They told me that the gaskets were leaking and that it would cost $650 to look at it internally to find out why. They said that the "see this all the time w/ Fords" and that Fords usually ended up needing a trans. replacement for $2550. I asked them to fill the trans. fluid so that I could drive home and think about what to do. I took it to Marlboro Transmissions for a second opinion. They could not find any leak!! This mechanic took me back to my car, showed me underneath w/ a light the different areas where it could leak and proved to me that there was no trans. fluid leaking. I am so disgusted with AAMCO! They almost cheated me out of $2550 of unneeded repairs. Kerri
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Anonymous
#220777

Beware of Framingham AAMCO. They lied and cheated me out of money.

They sucked me in with the "free" towing and qouted me 5600 to fix a transmission and i wouldn't get the free towing unless i fixed it. They argued with me about why my fluids were clean as my car dealer said that it's probably just a part in the car. They wanted me to think i needed a whole new transmission. They scam you with their call center and advertisements deceiving you to believe that they have special equipment to fix transmission.

they lead you to believe they don't have to take transmission apart in ads. But then when you get your car towed there, it's a different story.

Never ever bring your car there!

Anonymous
#101505

ok if your transmission was leaking you would see it on the ground, you wouldnt have to waste yours, and the two shops time to tell you if it is or isnt leaking. also there no way aamco would tell you they need to do an internal inspection for a leak...im sure what aamco actualy said was that you have an internal pressure leak, and that is why you were haveing the problems that you were haveing.

but no one would try and tell you you have an external leak, when there is no fluid comeing out of the unit.

what were the symptoms that you originally took it to the shop for? people need to stop bliaming the shops when for things when them as the customer lack all that is common scense...

Anonymous
#71341

So what was the problem then?

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#156531 Review #156531 is a subjective opinion of poster.
to whom it may concern... think twice about taking your car to the AAMCO in vista or escondido california. they are owned by the same individual - art terrell. they took four tries over two weeks to rebuild the transmission in my caravan, each time making the problem...
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Anonymous
#432587

Art Terril is a flaming *** I have a '68 Mustang with a lifetime Aamco warranty since 1980. I take it in to Aamco that Art owns for my yearly check up, which I've done for decades. . .and HE says they weren't going to honor it any longer because the motor had been modified. I said this is the exact motor I've had every time I come here. . .and this car is only driven 500 miles a year with NO RACING. I had to plead with him to honor it.

Then in 2011. . I drove all the way to El Cajon for the Aamco warrenty work. They told me horror stories about Art.

Aamco has now dumped it relationship with him. . but if I see him again, I am going to work that MF over. There are many stories where he has screwed his customers as well as employees. *** . that guy.

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#156165 Review #156165 is a subjective opinion of poster.
Loss
$3500

After 3 AAMCO centers, my car isn't fixed

I had my car's trasmission replaced at the Cave Creek AAMCO location in Phoenix. The day after it was fixed I headed out for a move to Colorado unfortunately, the vehicle barely made it to Flagsaff, Arizona just two hours away. The vehicle was leaking transmission fluid and smoking. Luckily, there was an AAMCO in Flagstaff. It turned out the gasket was leaking and needed to be replaced. I don't feel my vehicle was properly fixed and cared for in Phoenix. Once, the gasket was replaced I was told to go on my way to Denver and not worry about any problems. Again, the car was leaking transmission fluid and I had no choice but to drive on to Denver. Once I was in Denver I literally pulled into my driveway and the car died. Apparently the gasket did not seal properly. Now, they've had my car for a week and it's still not fixed. I'm out 3 grand and still don't have a working vehicle!!!!
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#155378 Review #155378 is a subjective opinion of poster.

Unhelpful, unprofessional, tactless manager | Aamco review from Los Angeles, California

I have been having some issues with my car and called my local AAMCO, located at 517 w. Imperial Hwy. La Habra, CA 90631, and spoke to a Kevin Biggers, Customer Service Manager, on Monday August 3rd. I explained what I was experiencing with my vehicle and he was helpful in all the ways he could be at the time. I told him about my experience at the AAMCO in Orange after which, he stated that they were "morons" as the motor mounts wouldn't solve the issue I was having. I was shocked, but just assumed this was a "pride in work" or a "top dog" thing and moved on. However, after dealing with both shops-I want to begin by saying, I am extremely troubled that AAMCO employs a manager that speaks poorly of other AAMCO shops in the area. Not only is it an appalling representation of their company-it is terribly unprofessional. That said, I'll move on to my most recent experience-in it's entirety. Via the telephone, Monday August 3rd, Mr. Biggers advised me to drop the keys and car off that evening while informing me to leave my keys in the mailbox. After arriving to the shop, I realized he literally meant to put them in the mailbox-which was screwed to the outside of the building and not locked. Naturally, I didn't feel comfortable leaving my keys in such close proximity to my unattended vehicle where anyone could retrieve the keys from the mailbox and leave with my car. Therefore, I wrote a quick summary of my conversation with Kevin and placed it in the mailbox explaining the keys would be dropped off in the morning. The keys were dropped off Tuesday, August 4th at 9:00am, with Kevin manning the front; he asked which car the keys belonged to and what the situation was with the car. Perplexed, I wondered what would have happened had I not come in, would my car AND keys sat there? I then went out to retrieve my "mail" and hand it to him to re-explain the situation. Around 2 in the afternoon, I got a phone call from Kevin asking how many cylinders my car was-and what my issues were. At this point, I'm a little irritated as I have provided a written explanation and three verbal explanations one of which was face-to-face. Not-to-mention he then proceeded to call my office to ask me a question which could have been answered by him- as the vehicle and keys were in his possession. After Kevin felt he had all he needed to begin diagnosis, he let me know he would call within the next hour and update me. I waited until around 4:30 pm to call and request an update-as I knew the offices closed at 5:00. Kevin informed me, he would like to keep the car one more day as they couldn't replicate the problem I was experiencing and they were really busy. Being in business, I understand things happen. So, naturally, I said that this was acceptable-He requested I come down for a test drive at 9am Wednesday August 5th –This way the "tech. guy" could feel what I was describing first hand. Kevin proceeded to tell me that the car drove like a dream and it was probably just the way I drove. He mentioned that there was another Mitsubishi in the shop that the owner didn't even want so "who knew". Again, yet another unnecessary comment that provides no value to the conversation besides to condescend and provoke. I agreed to meet him at 9am to next morning. I left work that morning to make it to the shop by 9am and the tech and I drove about 5 minutes before he felt what I was feeling. He mentioned a few options of what could be causing the issue but he said he wanted to be sure. He would like to "put it up in the air". I do want to say that the tech was the nicest most upfront person I've ever dealt with! If he was the sole contact from this experience I would have left my car for a week and trusted-hands-down. At this point, Kevin, the tech, and myself have "test-driven" the car. I left around 9:15am and the tech said he would have Kevin call me around noon after he had checked my fluid levels and sparkplugs for any issues. I again waited until 4pm; after not receiving a call I proceed to call the shop and request an update. Kevin then informed me that he, again, had driven the car and felt nothing and that the tech was out driving my car currently. I was perplexed because I had left work to ensure they felt the problem I was referencing, yet they were out driving it again. So, Kevin said he would call me back at 4:30pm when the driver returned. At 4:45pm I called and asked to speak to Kevin, he then asked me to tell him what the tech told me he thought was wrong with the vehicle. I tried explaining the best I could in my "civilian language". He started getting offensive and abusive when I couldn't describe in detail what the tech told me. I explained that I wasn't the best source as, and I quote, "I don't speak mechanic". I'm not sure why he couldn't have just asked his team. Anyway, he fired back with, "I will go speak mechanic and use my brain to figure out pieces to put together what he means from the conversation. It can't be that hard!" That was it-I had had it-I don't know if me being a female had something to do with it-but there are no excuses for unhelpful, unprofessional, tactless managers. I asked him what else was needed on the car and he said they would like to keep it yet another day. I declined, informing him that I would be at the shop to retrieve my car and keys. When I arrived I asked if he was the manager and he stated in a very matter-of-fact way, that he was "THE MAN", "THE One", "The manager". As one would expect, I will never request OR recommend services from any AAMCO for any reason. Unfortunately for AAMCO I was willing to pay top dollar for any issue that was found. Lucky for me, there was no issue found with my car-However, I do want to point out that I can't be sure if there were no issues found because the staff is inefficient or if there is just a communication breakdown. I'm disappointed with the lack of communication among the staff and also the lack of communication between the staff and the customer. Furthermore, I cannot believe a manager with an MBA, as he was quick to point out, is permitted to abuse customers and take advantage of the "power" he holds over them due to the fact that he has their vehicle. I'm deeply offended in the subpar service and lack of respect I received as a customer.
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#151963 Review #151963 is a subjective opinion of poster.

AMMCO Transmission Damaged My Exhaust System | Aamco review from Birmingham, Alabama

AAMCO Transmission located Birmingham, AL repaired the transmission on my 2006 Chevrolet HHR. I was told the repair would cost no more than $1500. There was no way to get an exact repair cost until the transmission was taken apart. After my transmission was taken apart I was told the cost of labor and parts would be $2300. If I had decided I would like a second opinion, I would have to pay almost $1000 to have the transmission put back together. So I was forced to pay the extra $700. While the mechanic was repairing my transmission, the mechanic damaged my exhaust system. I took my car back to AMMCO transmission to explain to the manager that my exhaust system was damaged while my car was being serviced. My car was re-examined and the manager lied and said that my exhaust pipe just separated all by itself. It was just a coincidence that it broke at exactly the same time that their mechanic was working on my vehicle. The mechanic who drove my car to the rack and back to the parking lot, smeared grease on my headliner, when I took my vehicle back to AMMCO Transmission. The manager of the told me that since I was a loyal customer, he would repair the exhaust system his mechanic damaged for $200. I guess that means if I actually let them fix the exhaust system they damaged that I would get a bill for $900 based on my experience with the transmission estimate.
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#151295 Review #151295 is a subjective opinion of poster.
Loss
$500