Product: Aamco Customer Care Clear all filters (19 of 19 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Aamco - Bad customer service

1.5
Details
They rushed me out of there today... they said they were going to call the police on me.. if I didn't get out.. I was forced to use their easy payday loan system.. Now my motorhome is not running right like there's some kind of oil missing or something maybe they didn't put oil in it I don't know what they didn't do because they didn't tell me anything
View full review
Review
#1291317 Review #1291317 is a subjective opinion of poster.
Service
Aamco Customer Care
Reason of review
Poor customer service
1.0
Details
Threatened by employees at the Rancho Cordova AAMCO transmission which is a suburb of Sacramento California, because we chose not to have the work done by the man and his daughter who continued to mislead us and tell us different prices for stuff every freaking time we...
View full review
Review
#1286150 Review #1286150 is a subjective opinion of poster.
Service
Aamco Customer Care
Reason of review
Poor customer service

Aamco in Phoenix, Arizona - Transmission Oil change

1.7
Details
Arrived for my scheduled appointment and the counter person states he does not have it on the schedule and can not do the work until next week. I drove a hour to make the appointment. The only redponce from the counter person was I can reschedule next week, but the special ends today. I ask to speak to the owner and he stated "I am the owner". Horrible customer service and no care for customers.
View full review
Review
#1092605 Review #1092605 is a subjective opinion of poster.
Service
Aamco Customer Care
Reason of review
Poor customer service

Aamco Customer Care Review

5.0
Details
So nice to see friendly, honest, trustworthy people in this business, looking out for the consumer is first, i would recommend them to anyone who would like an awesome experience at a great price.
View full review
Review
#952105 Review #952105 is a subjective opinion of poster.
Service
Aamco Customer Care
Reason of review
Good customer service

AAMCO location in Lbannon TN, extraordinarily poor service.

Re Poor service - Yes, agree, Brad the owner promised me that they would return my rental car but this did not happen. It sat for days collecting charges. Rick, one of the staff was pretty rude that they had done their part by calling Hertz (I would have dropped it and taken a cab to AAMCO except that I trusted Brad's promise). After $2200+ of sensors, wheel bearings, etc. The car had not been road tested and has a shudder issue that was not there before. Also of the replaced sensors, one was inop that night as I picked it up. Poor service from a vet to a VET. Rick was the one who sent me to that location, saying they could have helped me, but the work was too extensive. I felt passed on, sold up, then sold out.
View full review
Review
#930885 Review #930885 is a subjective opinion of poster.
Service
Aamco Customer Care
Cons
  • Robbed
Reason of review
Poor service and quality of work
Loss
$3000
Preferred solution
Price reduction
Tags
  • brake problem
  • Sensor Problem
  • Return Of Rental Per Owner
1.5
Details
They were very rude. Did not get it done by the first ETA or even the second ETA. Lost rearview mirror and messed up my bumper (now hanging down). Never returned any phone calls. I was constantly lied to. I will never use AAMCO again. Had a really good experience with...
View full review
Review
#696037 Review #696037 is a subjective opinion of poster.
Service
Aamco Customer Care
Cons
  • Customer service
  • Level of professionalism
  • Price
Reason of review
Poor customer service
In July of 2012, I took my 1999 Ford F250 to AAmco at 11323 Midland Blvd in Maryland Heights Missouri, For a O.E.M. rebuild on my transmission. I paid 2300.00 for a piece of mind. I thought. When i got the truck originally from aamco it had a leak from the...
View full review
Review
#400093 Review #400093 is a subjective opinion of poster.
Service
Aamco Customer Care
Loss
$2800

AAMCO Needs better customer service

Update by user Jun 29, 2011

I went to a different AAMCO in Fridley Minnesota and they tell me there’s a problem with my down shift on my truck and will need to take out my transmission on my truck to see what is wrong with it. I told them that it was fine and they told me that I should contact the shop where I got the transmission rebuilt at.

that they say at my original shop they refuse to say there is a problem. The shop owner in Fridley gave me a number to a shop in Maplewood. I call them and talked to the shop manager and he told me if there was a problem his shop would find it and repair it.

I brought my truck over there after 5 days ago, I have to call them for an update. They still have not gotten the transmission out. Then 2 days later they call me and tell me my clutch is bad and don\'t worry it won\'t cost you anything.

Then he begins to tell me my 4 wheel drive transfer case is bad and that would cost $900.00. So I told them I would think about it. I tried to call the AAMCO customer service line and they never pick up.

I got 1 phone call from them at the weirdest hours and they give me a number to call 800-523-0401 ext. 312. I call this number and no one picks up. I am tired of the run around this has taken up at least 20 hours of my own time and a lot of fuel.

I paid a lot of money for a transmission rebuild and it was never fixed since the day I got it back. If there are any lawyers or anyone that can help me please post below and let me know what my rights are. I really need to know what I can do legally.

Update by user Jun 16, 2011

This is what I got when I emailed Corporate Dear Mr.k We contacted the Anoka AAMCO franchise who acknowledges that your vehicle requires warranty repair which they are willing to complete. They have indicated that there is an unpaid balance remaining on the original repair bill.

You should be aware that the AAMCO warranty states that it is null and void if you fail to pay for the original repair. Please contact Anoka AAMCO at once at 763-421-5001 to arrange to reinstate your coverage.

AAMCO Customer Support.

I paid in full. and have a receipt to prove it that says paid in full.

Update by user Jun 16, 2011

Ok I get my transmission fixed in my Ford truck in 11/20/2010 the transmission never seemed to shift right since I got the truck back went and complained to them a few times and said the transmission need to break in. I let it break in and it still does not shift right.

Them a week ago my over drive light starts to flash and it will not upshift. They have not called me 1 time to tell me what’s going on. They say the temp gage in my transmission is broken and reading at 500 degrees. I call them to get an update and they tell me I need a new computer in my truck and do not tell me it will be $100 but don’t worry we will take care of the labor.

Now if I have to pay extra should they should have called me. am I right? Also they never call me to update me on what’s going on or even when the repair work is done.

This is also wrong am I right? For $2,500 worth of work you would think they would treat you better.

Update by user Jun 13, 2011

They also never call when my car is done being fixed I have to call all the time to figure out what\'s going on. Also the guy that works there always calls me buddy.

I am not your buddy. guy.

Original review posted by user Jun 13, 2011

I got my transmission rebuilt by AAMCO in Anoka Minnesota. 1 day after driving my truck after it was fixed it was not shifting right. I brought my truck to 3 other transmission shops and they said there was something wrong and to bring it back to where it was repaired. I brought it in and the guy at AAMCO said that the timing was off and that the transmission needed to break in. I broke in the transmission and it still does not work right. Everyone I have look at it laughs and says I got ripped off. Now my over drive light is flashing on my truck and it's not shifting out of second gear. Same problem I had when I brought it in there. I paid a lot of money to get my transmission fixed and it's not working I tell the guys at AAMCO and they seem to not care and rush me out the door please help me fix this problem. I also had the brakes and rotors fixed and they feel like they're slipping .
View full review
1 comment
Anonymous
#576742

I got my car recently repaired (transmission) at aamco in Dover, De. Ever since I have gotten my car back the battery does not hold a charge leaving me and my car stranded at the worst possible times.

I have taken my car back for repair at least three time and they tell me the battery is defective. How many batteries do you have to put in a car before you start checking other things??

Review
#242990 Review #242990 is a subjective opinion of poster.
Service
Aamco Customer Care
i went to clay automotive aamco in Bethlehem about a year and a few months ago,, paid close to $2100.00 to have a new transmission put in my car and was told i have a two year warranty and i could go to any aamco and show them my customer order number and they would...
View full review
3 comments
Anonymous
#381241

same deal, tranny acting up,under warranty,,they are trying to tell me its my spark plug wires.

View more comments
Review
#233720 Review #233720 is a subjective opinion of poster.
Service
Aamco Customer Care