AAMCO 12901 Dixie Hwy, Louisville Kentucky has promised to have my truck fixed 4 days ago. The office Manager promises to call me about the status....it never happens.
I must call him.
It started August 17, 2010 on a Tuesday when I called AAMCO to get an idea about them fixing the rear end of my Chevy Suburban. Matt Hardenberg, the Manager, gave me a quote over the phone and told me that if I had my truck in the shop Wednesday morning that he would have it fixed and back to me by Friday afternoon. Tod me I had to make an appointment. So I did, I drove my truck to their shop Wed morning.
Matt told me at the counter he would have my truck completed by Friday afternoon. I told him I was from another state and I wanted to make sure the warranty would be good at any AAMCO. He said YES. Matt took my keys, I signed papers and off I went.
I was in Louisville Kty due to my father was on vacation with my sister from Atlanta and my father had a heart attack. So I came up from Fla because of his condition. Matt Hardenberg and the shop owner John Summers were both informed of this. Friday arrives, no phone calls from AAMCO.
SO I called them about 1:30pm. Matt answered the phone, I asked the status of my truck, Matt said they did not have the part. Matt said they would get the part Saturday and have it completed. I informed Matt that I needed to leave to return to Fla on Saturday but now I am being forced to stay.
Matt told me he would keep me informed. I had to call Matt @ AAMCO because he still did not return a call or have the courtesy to call me to inform me of the status. Saturday afternoon, August 21, 2010, I called Matt and he informed me that the part - rear end - was delivered and wrong. Matt then said it would be Monday before they could get it done.
I again informed Matt that this delay of theirs was costing me $200.00 a day and that I needed to return to Fla. Matt stated that he would do all he could and call me to keep me informed. So....Monday rolls around.....at 12:45 pm yes....of course.....I called Matt. Again he tells me that they do not have the part as of yet.
Matt says AGAIN that he sent a guy to pick it up. I ask Matt....."Will my truck be done today?" Bet you know what he said.....Matt says YES your truck will be done today. I called AAMCO at 4:48 pm..... the shop mechanic answers the phone, I explain who I am and what I am waiting for.
The mechanic tells me that as far as he knows the rear for my truck was ordered that morning and he would have Matt call me back. So....here it is....August 23, 2010....at 7 pm..... I am sure you guessed....Matt Did Not Call Me Back either.
So what does a person do when you are from out of town for family emergency and in need of mechanical repair such as mine? Remain at the mercy of the shop you take it to?