I had/have an issue with my 06 Jeep Wrangler which is under an extended warranty. When in the jeep at a dead stop after putting it into first gear and starting to ***, it will pop out of first violently. This can not be reproduced. It just happens. It doesn't happen all the time. It just happens. It also pops out of reverse.
Per the warranty, I am to take my jeep to an AAMCO. I took my Jeep there Monday January 24, 2011 at approximately 10 am. They said they would get to it right away. Tick, tick, tick, time went by. I ended up calling them around 3:30p.m. because I had not heard anything from them. They said, "Oh, nothing is wrong with your transmission, it's your clutch." I found a T.S.B. pertaining to the issue and gave them that number. They continued to press the "bad clutch" issue. They did inspect the jeep. They opened the driver side door and saw the clutch pedal and said that since the pedal was "high" the issue I was having had to be because of that.
They did not touch the transmission at all. They kept insisting that I needed a new clutch at $800 which is not covered by the warranty. I kept persisting it was the transmission. They said after another call to them that their service guy drove it and they still felt like it was the clutch. I said, "No, it's the transmission." Ok they said. I went to pick up my jeep Monday evening as they were closing, evidently their service guy "drove" it again and it popped out on him. Now they think it might be the transmission.
Throughout the evening, I researched the problem more in depth. I took the jeep back in Tuesday morning. They had one car in front of me that they said they were finishing up and would get to mine shortly.
Tick, tick, tick. Wednesday came. I called around 10 am. They were taking the transmission apart as we spoke. I called back around 3pm, still taking it apart. At 5:05pm they called and said the 1 and 2 synchronizer, the 5, 6 and reverse synchronizer, the shift forks and seals, bushings, etc.. were all bad. I said, "Huh, I thought you said it was the clutch.
He said he had to get a parts list together to turn into the warranty people and would give me a call in the morning.
Thursday morning came. They called around 11am and said they will not do the work. The warranty will not pay enough for them to fix it. They will be putting the transmission back together.
I called the warranty, they said that this AAMCO is over charging everything and adding on too many additional hours that is not needed. The warranty place has found another AAMCO that is will to fix my transmission.
Called AAMCO back to see when I could pick up the jeep. He said, "I am lucky they are putting it back together for free and he doesn't know when it will be ready. It could be this afternoon, or tomorrow or Monday."
I want my jeep. I want to take it to the other AAMCO hoping that I will have better luck there. I will never go to an AAMCO after this is all over.
This guy was very rude, unprofessional and ignorant.
I wish I would have known.
Monetary Loss: $4.