AAMCO SUCKS!!! Over 5 weeks ago, I brought my 2004 Ford explorer in for A/C repair. I spent over $740 for the repair. 1 month later, I am driving without A/C in the State of Florida.
My nightmare actually began last summer when I experienced A/C problems. The vehicle was blowing warm air. I took the vehicle into Aamco on 600 Lee rd in Orlando, Florida for Service. They charged my unit and said it was all good, meaning, they found no leaks. About 2 months later it began to get cool outside. I had not used the A/C much after the recharging until about 2 months ago. I brought my vehicle back to the Aamco and the person I originally dealt with was no longer employed at that station. The manager now was a man named Shannon. I explained my situation to Shannon and set an appointment to bring my vehicle in for service.
I am in outside sales and rely on my vehicle for work so having service on my car costs me both money and time. I rented a car and dropped my vehicle off on a Friday evening and left my key in the drop box. They serviced the vehicle and I picked it up when the work was complete. I paid for the service $748. When I got home, about 1 mile from the shop, there was a loud pop followed by a loud hissing coming from under the hood. My friend and I jumped out of the vehicle. I popped the hood and where they had done the work, the R22 was discharging. I called the shop back and told them what was happening. I made arrangements to bring the car back in the morning, which I did. I tried to tell Shannon where the problem was and his reply to me was, “don’t need to tell me, we are pro’s, we will find the problem” My friend replied back, “if your pro’s, why are we back here again”. Shannon got mad from the comment and some words were exchanged back and forth. In the meantime, my concern at this time was not only did I want my car fixed, but I was concerned that they would do something more to my vehicle to make the matter worse.
We left the vehicle and when I got home, Shannon called me to tell me that he was uncomfortable with the comment my friend made in my behalf. I told Shannon that it is what it is. I spent the money to have a repair done. I was told it was fixed. And it was not.
The next time I brought the vehicle in to have it fixed again, I had to rent another car so I could work. They had my vehicle all day and at the end of the business day, they called me to tell me they had to order the part and it would be a week before it would be in. They also told me that it would be an additional $300 but they would not bill me for the R22. I was so mad. However I told them to order the part and I would schedule a time to get it fixed. A week later (the day before I was scheduled to drop off my vehicle) Mark Riser (shop owner) called to tell me they could not do the repair because the machine they use for fixing air conditioning was broken and they could not do the repair until it was fixed.
By this time, I was so mad my head was spinning. I called their corporate headquarters customer service department. You cannot speak to someone directly. You must leave your information on a recorder and pray for someone to call you back. The message even says someone will call you back by the end of the business day. Well they didn’t. The called the following day. I spoke with a guy named Gregory. I was unpleased with the outcome. Gregory told me under the terms and conditions of the warranty of service, that I must take my vehicle back to that service center. I told Gregory that that was unacceptable. I explained that I had my vehicle in that shop 4x and rented 2 vehicles and that I did not have the confidence in that shop to do anymore work on my vehicle. He told me that was all he could offer to me. I told him I wanted to speak with someone over him. He then put me through to Ms Rachel Kings voicemail, customer service manger for Aamco. I left her the voicemail. It took her til the next day to respond. I explained the situation to her. She told me that she would call the location and try to find a resolution. This was last Friday around 4 pm. She said she would try and call me back before 5pm but if she couldn’t, she would contact me on Monday. She also told me “its not a perfect world and that she does make mistakes, and if she forgets to call me on Monday, Leave her a Voicemail to remind her of the conversation and she will call me back”. Well, I called her well over 10x and I still have not heard back from anyone with Aamco. Its now going on 2 weeks since anyone from Aamco has tried to come up with a resolution.
The bottom line – I paid to have my A/C fixed and I got ripped off. They stole $748 from