On February 15, 2015 My 2003 Acura MDX transmission failed. I took it to AAMCO TRANSMISSION 3674 W Ina road in Tucson.
They told me my transmission had to be completely rebuild and it would take about a week. They billed me for $3, 789.00 Steve, the service manager assured me my care would be well cared for and they would warranty the parts and labor for 12,000 miles. On June 26, 2017 just outside Phoenix the transmission over heating light came on and and the car wouldn’t move forward. The car had 27, 000 miles recorded since AAMCO TRANSMISSION REBUILT THE TRANSMISSON.
I had my MDX towed to Allstate Transmission to evaluate the problem. They evaluated my problem and told me the transmission would have to be rebuilt a second time. They explained that in their opinion AAMCO TRANSMISSION did not follow the Acura transmission recall specifications published on September 13, 2013 and that’s why the transmission failed a second time. On June 27, 2017, I wrote a complaint on YELP (Yellow Pages reviews) complaining that after only 27,000 miles my AAMCO TRANSMISSION FAILED.
There was a posted by the anomalous owner of AAMCO saying my complaint was a lie and I had no proof of this claim. The following day I received a call from Luis saying he was the owner of AAMCO. He asked me how I obtained my information. I told him that Allstate Transmission told me, Luis called Allstate and was told the same information.
Allstate Transmission wrote on the invoice; “Inspection of the transmission found that the master rebuilt kit was installed and the torque converter was replaced. Unfortunately, none of the critical corrected updated parts were installed and the transmission housing was not machined and sleeved. Had this work been done, I don’t believe there would have been a transmission failure.” Through a few follow up conversations, Luis finally offered to settle with me for $800. 00 in free labor at AAMOC.
I told him, “Why would I trust to do more work on my car when your transmission didn’t last more the 27,000 miles. Luis replied by saying, “ Anything more than $800 is to rich for my blood. I told him I would have to think about, but given that I paid $3,789.00 I didn’t feel his offer was fair. I wondered why he was being so obtuse about my complain.
I discovered that my complaint on YELP had been removed/ Apparently, if a vender advertises with Yellow Pages they can get bad reviews removed. In my opinion, Luis is an unethical business man who assumes no responsibility for the quality of transmission services his company provides.
Product or Service Mentioned: Aamco Car Repair.
Reason of review: Poor customer service.
Monetary Loss: $3784.
Preferred solution: Full refund.
Aamco Cons: Unethical independent owner.