I had taken my 1996 GMC K1500 to them to have the check engine light addressed. They gave me the diagnosis which turned out to be a minor issue that I let them fix and was charged $60.00.
I took the truck back to have them do some additional work that included, new brakes, new shocks and a few other items. As their prices for the parts were too high, I bought my own and had them install them for me. The work was done to my satisfaction, or so I thought. A month later, my transmission went out and so I took it to Aamco and talked to the manager Joe about having a new one installed.
He gave me a decent price and so I had them do the work. Joe told me that as I had purchased the transmission from them it carried a lifetime warranty. 2 Weeks later, my truck was done. I drove it 3000 miles and the transmission went completely out.
I was in California and so I called Joe to discuss my options, Well joe was no longer employed and the new manager, Dustin had not a clue about much of anything. I contacted Aamco in PA where their corporate HQ are located. Every time I called, I got a voicemail message asking me to leave a detailed message and that someone would return my call in 24 hours. A few days went by, so I called again.
I finally spoke to Melanie who told me to take the truck to the local Aamco in CA where I was. Needless to say, it was a nightmare. No warranty existed, the work they had done was less than shoddy. After 2 weeks of going back and forth I finally got them to replace my transmission with a new one.
As for the warranty, I have about 2 months left on the 12 months that I supposedly had on the original.
I will never use Aamco again and would recommend that anyone on need of service, go elsewhere. Be aware of who you are dealing with and get everything in writing!
Product or Service Mentioned: Aamco Car Repair.
Reason of review: Warranty issue.
Monetary Loss: $2800.
Preferred solution: Provide Warranty as Promised.