car transmission shop service problem money customer warranty vehicle truck

Aamco - failed repair, dishonest

Aamco in Gilbert, AZ on Val Vista Rd tried to fix my transmission on a passenger van. They told me what they thought the problem was, then redid the whole transmission (causing me to take a loan to pay for it) and even showed me what I thought were worn parts. The van still had the problem after a few weeks of driving, but as it was irregular (even before the repair) I didn't have much hope in getting any restitution. I am not sure that the "worn" parts were really from my vehicle. Talking to a real mechanic's shop later I heard that most Aamco and Lee Myles transmission shops have very bad reputations.
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#184449 Review #184449 is a subjective opinion of poster.
Loss
$2170

Do not let AAmco take your transmission apart

AAmco is a straight fraud from the jump. DO NOT LET THEM TAKE your transmission apart. Actually DO NOT go there in the first place. Their trick is to get you in there get some stuff taken apart and then you are committed. So at that point they can tell you whatever price they want to cause you are commited to spending a minimum of $750 to put the transmission back together. If you put it back together and go somewhere else you are already out the $750. So then logically you think that you might as well let them do it cause I am already out the $750 and taking it somewhere else will cost even more. They commit you to a minimum money, then they have you. Do not go to them in the first place.
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2 comments
Anonymous
#142445

So my car was suppose to get a diagnose through Aamco for my transmission that has been shifting hard. I go ahead and drop off my car to Ammco on 05/06/10 at 2pm, at about 4:30pm Jeff from Aamco calls me and tells me that they will need to open up the transmission to be able to tell me what's exactly wrong with it.

I asked Jeff that if I go ahead and get the work done through them once we know what is wrong with the transmission what price am I looking at? Jeff said between $1600 and $3200, $3200 being my WORSE CASE SCENARIO!. Well they opened up my transmission, and I did not hear from them until Monday 05/10/2010, Jeff informed me that I am looking at $4200, because the casing is broken. So I tell him that I will discuss it with my husband and call him back in 1 hour.

My husband calls him back after he's called other shops for estimates, and informed him that we will not get the work done through them because the price is Outrageous! He tells my husband that he will call him back because he needs to speak to his Supervisor. Jeff calls my husband back and tells him that he can do some of the work for $3200. My husband tells Jeff that we will pass, and that we are going to pick the car up.

Well now Jeff is charging us $1000 because they alleged that they opened up the transmission to check the inside.

Well see the problem is that the part that is needs to get replaced is the casing, where they can clearly see it without opening up anything. So now I am waiting for them to put my transmission back together so that I can pick up my car.

Anonymous
#124937

In all fairness, NO ONE knows what needs to be replaced in the transmission until it is out of the car and taken apart to see what parts are broken. The only way around this is to charge as if all the parts needs to be replaced, which would be very high. $750 for the removal is on the higher side, but not completely unreasonable.

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#175197 Review #175197 is a subjective opinion of poster.

AAMCO still has my car and it's been almost three weeks

What can I do short of calling the police to make AAMCO give me back my car. After 10 days at their shop they called me and said my car is done. I sent the Mesa mechanic to pick it up to make sure they had fixed the problem. Well they didn't it went right back into AAMCO after I paid over $4,000 dollars in repairs. It is now 9 days later and they say they are waiting for a part. What can I do? I am in Mesa AZ. The shop is at Southern and Ellsworth in Mesa.
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#147203 Review #147203 is a subjective opinion of poster.

The Aamco NIGHTMARE!

We took our car in because it wasn’t shifting correctly. At first we were assured it could be fixed, and were charged $1500. Two days later we were informed that the problem they “repaired” wasn’t the problem, and it would cost an additional $900 to “fix” it this time. We refused to pay this additional cost. When we asked them to put our car back as it was and refund our money they refused. Long story short, it took them 24 days to reset our computer (resetting a computer takes approx. 1 hour). Our car went to 3 different locations in AZ (9723 E Southern Ave., 5026 E Main, and 2341 S Val Vista). Every day we had to call and speak to managers. In the end, though we DID pay for many frivolous repairs, I will admit, it seemed to be shifting correctly. The HUGE crack in our windshield when we got it back though was not Aamco’s problem, since we couldn’t PROVE it wasn’t there when we brought the car in. What a nightmare!
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4 comments
Anonymous
#884673

Had a bad experience with the Aamco on Country Club in Mesa AZ. Fixed the wrong problem and charged 2000.00 for a spring.

Anonymous
#884676
@Anonymous

Also reported to AZ AG office.

Anonymous
#131434

I had a very bad experience with this company and advice all people not to bring your car there. they will rip you off.

and there is nothing you can do about it.

they even took part from my car. the worse worse worse worse worse company ever.

Stay away for your own good

Anonymous
#43383

Less than a week later, and the shifting problem returned. Needless to say this time we took it to the dealer.

In the end, the windshield will remain cracked until it's considered illegal or until we can afford to replace it. None of this is Aamcos problem, but Aamco sure caused many problems for us.

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#138609 Review #138609 is a subjective opinion of poster.
I took my car into Aamco transmission with a check engine light on and my transmission would get stuck in 2nd gear (auto trans) Chrysler calls it limp mode for diagnostic and repair. I told them to check all harnesses (picktails) and sensors because this is a common...
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1 comment
Anonymous
#325563

I also took my car to the Mesa location and what happened to you sounds EXACTLY as what happened to me. They got me for $2000.00 after a "rebuild" of the trans and the car was still doing the same thing it was before the work......After all said and done, NEVER was the trans, was the tensioner!

Word of advise, I have filed a formal complaint with the state att generals office. I have several attorneys on the case now.

Review
#138606 Review #138606 is a subjective opinion of poster.
Loss
$3000
AAMCO has just plain LIED and CHEATED us twice. We were foolish enough to give them the benefit of the doubt the second time. We took our car in the first time to get a tune up they sent us to another AAMCO claiming they couldn't do the tune up at that time but had...
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3 comments
Anonymous
#117364

LETS DO IT!!! Get it Started By Sendn a letter across to everyone, anyone thats out here on this page havn problems & we can do it on the internet, so that whatever Attorney tha sees this will wanna take the case for US... Email me

blesscarolb@yahoo.com

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#135786 Review #135786 is a subjective opinion of poster.
Loss
$309
I took my truck to an AAMCO on Cave Creek and Cactus for service, I was quoted a price for the service. I picked up my truck when service was done and tried to present a coupon that would save me 10% which is $73.70 and the owner (Steven Becht) said he can't accept...
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6 comments
Anonymous
#85463

Go to aamcolawsuit.wordpress.com Your welcome!

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#110977 Review #110977 is a subjective opinion of poster.