Los Angeles, California
Not resolved

I wasn't only duped, I was accosted and assaulted. This was probably the worst experience I've had in recent memory. Honestly, I still can't believe what happened. 2 years ago I had the transmission in my F150 rebuilt at this shop. At the time, I was debating whether to do the work or just trade it in. The salesman who is also the manager, Vince, convinced me to do the work and promised that I would not have any problems after the work was done and a great warranty if I did. He claimed that he had 3 F150's and he knew exactly how to fix it. Under 2 years and only 9000 miles later my truck started throwing transmission malfunction errors.

I made an appointment and brought my Truck in for service. A few days had passed and the shop hadn't called, so I called them to check in. They explained that they found the problem, that a valve needed to be replaced. They explained that if they couldn't find the valve, the would replace the valve body. 9 days later I got a call that they were ready to do the repair, but that I would have to pay for the electronic components that needed to be replaced. I stated that I was disappointed. This goes completely against what I was told when I had the initial work done. I was offered a free oil change for my trouble. When I declined the $15 oil change, Vince said that he would see what he could do. When I arrived to pick up the truck, I was simply given the bill for the $288.85 with no mention of anything else. I paid it and left.

When I got to my truck and opened the door, not only was the truck filthy on the outside, but my light tan leather drivers seat was smeared and covered in oil. The inside of the door panel was dirty from dirty hands and the paper on the floor mat, covered in mud was not even removed. I returned to the office and told Vince of what I found. Instead of coming out to see it himself, he sent a worker to clean it. The worker wiped it for a few seconds and told me it was clean. I explained that it wasn't at which time he exclaimed "you're full of ***" and repeated it several times. I returned to the office, quite angry and stated that the employee had just told me that I was "full of ***." Vince lured me outside and immediately got in my face. I asked him if he wished to fight me and he accused me of "disrupting his business." I repeated again what the worker had said to me. At this point, Vince turned to my vehicle and looked inside. With the worker still arguing that it was clean, I tried to say something. Vince cut me off and stated "I have 3 F150's, I know the truck very well." Not sure what that meant. I asked him if they used seat covers when they worked on the truck. He stated "we have them". I asked him if they used them, he admitted they don't. After inspecting the seat, he turned to me and asked me what I wanted to happen. I simply stated that I wanted my seat cleaned. He went inside. HIs worker returned with some cleaner and after a few minutes it was clean. As I got into my truck to leave, the worker who had the passenger side door open tried to continue to argue with me. I just told him to get out. After repeating myself a few times as he continued to argue, he closed the door and I left.

I'm taking the time to write this review because what happened at this shop, to me goes so far beyond the simple fact that they lied to me when I had the work done initially. They're irresponsible and disrespectful. I do not recommend this shop. I don't trust them and I didn't need the aggravation.

Reason of review: Poor customer service.

Monetary Loss: $289.

Preferred solution: Let the company propose a solution.

Aamco Cons: Attitude, Belligerance, Dishonesty, Unprofessional, Warranty, Time frame, Left my truck dirty.

  • Rebuild
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