Annaliese Enn

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Verified Reviewer
| map-marker Phoenix, Arizona

Horrible experience

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AAMCO - Horrible experience
AAMCO - Horrible experience - Image 2

this company had given me the worst experience I have ever had with a car company. these guys not only over charged me for a used transmission, but they didn't tighten the suffrage bolts to keep it from falling out and they broke my fly boy upon instalation and denied doing it after receiving multiple statements from multiple auto shops stating that his company broke it in that way.

Wendell is the owner and he is very up professional. you cat get a word in with the guy and in doing this he doesn't get the full explanation of any questions he asks so he assumes things all together.

this company is the worst, please DO NOT take your car to this company. the pictures are of my broken flex plate.

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User's recommendation: do not take your car here for anything

Dishant R Bcd

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Verified Reviewer
| map-marker Toronto, Ontario

Thugs- ripp off the people

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I had issue in my ford focus Issue still not fixed been more than 3 months Spent 3500 cad Now i went to ford after diagnosis they said Aamco installed faulty transmission Dont where they get certification to being aa transmission mechanic
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User's recommendation: Never recommend to anyone

Anonymous
map-marker Greenville, South Carolina

*** y’all you keep sandi g this *** acting like you don’t know nothing

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To report a fraud from the store at 411 Mauldin rd on gin Greenville sc the. Attendant is a lying sack of *** and a thief his name is Saul so what are you going to do about it I took my business elsewhere and saved a 1000 dollars
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User's recommendation: Lori said *** y’all

Dishant R Osw
map-marker Brampton, Ontario

Bad service and extra charges

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Spend 3500 cad and car still not fixed Wasted 3 months with no solution Mechanic has no knowledge Just testing parts in your cars and will charge you for parts without any sense
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Loss:
$3500
Pros:
  • No pros
Cons:
  • All cons

Preferred solution: Full refund

User's recommendation: Dont go to this place. They will rip you off. Owner is so stupid dont know what to do

Anonymous
map-marker Greenville, South Carolina

I was robbed

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The attendant charge money for work they never did My van never maid inside the shop I asked him before I went to see him what he had done to my van and he told me nothing yet but the son of *** charge anyway and when I called him to ask he just laughed like a *** his name is Saul he is a *** thief
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Dishant R Bcd

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Verified Reviewer
| map-marker Brampton, Ontario

Refund

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Waiting for call back from customer service Ticket#00450946 Let me know the refund status asap I will go to MTO and Consumer protection
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User's recommendation: Never recommend

Anonymous
map-marker Portland, Oregon

Bad job on tranny

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bad job on tranny still cant get the truck running Front deck person cant say its going to coast you 6k maybe 3 k then moe blow *** the 6k plus
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Dishant R Bcd

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Verified Reviewer

Never use Aamco

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Waste of Money Spent money 3 times car still not fixed Spent more than its worth I never recommend them
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Loss:
$3500
Pros:
  • No pros
Cons:
  • All cons

Preferred solution: Full refund

Anonymous
map-marker Upper Marlboro, Maryland

I dont have anyone around that has a person thatvcan rebuild my transmissions

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I need someone to call me 937269**** my truck needs work and no one can help me i need a rebuild and i have a warranty
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Richard L Haf

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Verified Reviewer

Poor work man ship

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AAMCO - Poor work man ship
Updated by user Jul 25, 2023

No results

Updated by user Jul 25, 2023

Nothing been done an no one cares with the coprate

Updated by user Jul 25, 2023

No resolution at all

Original review Jul 25, 2023
Not promising on there warranty.an also they had a stolen rifle in the SUV of mine stole the catlitic converter off the SUV an also now refuse service
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Loss:
$15
Cons:
  • Unsatisfactory work

Preferred solution: Full refund

User's recommendation: Go somewhere else

jim i Lml
map-marker Queen Creek, Arizona

Oil spilled on top of car and shop owner refused to fix the damage.

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THE WORST AUTO SHOP - AAMCO Queen Creek Location @ 20767 E Maya Rd. This shop would not take care of oil that spilled from the car above mine on a lift.

The oil was spilled on the roof, windshield, hood and front grill of my car and was left untreated from 7/5 - 7/17 without them cleaning it off. I was told it would be taken care of when I first noticed it on 7/8 and pointed it out to the shop employee Marcos but it still remained when I showed up on 7/17 to pick up my car.

The manager David Banks could not be more disrespectful & unprofessional about this damage done by his shop. David was unwilling to do anything about the damage and I was forced to take my damaged car from his shop and put in a claim with my own insurance company or he was going to charge me $150 per day in fees.

The car wrap was destroyed and had to be replaced, we tried a $210 car detail service first but the wrap was stained from the oil and would not come out.

The worst I have been treated by a business in my life! David Banks is an unruly shop owner and will treat you with zero respect as a customer.

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Loss:
$4
Cons:
  • Mostly the owner david banks is extremely rude
  • Lot

Preferred solution: Full refund

User's recommendation: NEVER GO HERE!

Jocelyn M 21

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Verified Reviewer
| map-marker New York, New York

HORRIBLE CUSTOMER SERVICE

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Updated by user Jul 25, 2023

NEVER

Original review Jul 24, 2023
My catalytic converter was stolen & I needed it replaced. My car has been at AAMCO since July 7, 2023 & nothing has been done.

It has been sitting on the street since July 7th. Last week when I went by the shop I asked the young black man at the front desk why my car is parked on the street everyday & night, he said "Your catalytic converter was already stolen so there's no need to park it indoors. They can't steal anything else". I couldn't believe he said that.

Last week my insurance company sent a tow truck to get it to take to another place to get it repaired. AAMCO refused to give them my vehicle until $1,100 was paid for storage. It has not been stored inside. It's been on the street for 3 weeks.

I called today & spoke to Jesus. He yelled at me & cursed me out & told me to come get my *** car out of there because he's sick of it. I was shocked and appalled that he spoke to me like that & cursed at me. I wanted to know how could he charge for storage since my car has been parked in the same spot on the street for 3 weeks.

He also told me the catalytic converter would cost $4,000 alone not including parts & labor. I told him I have been by their shop late at night & on the weekends & have seen my car parked on the street so he lied when he told me they put my car indoors when they close. That's when he started yelling & cursing. I live in PA & have been stuck in the Bronx because they never repaired my vehicle.

I also found out they don't have a diagnostic machine so they really can't be certain of what's wrong with any cars. They have ripped my insurance company off for $1,100 for storage when in fact my car it still sitting on the street. They need to refund that money to my insurance company. I ADVICE PEOPLE NOT TO TAKE YOUR CARS TO THIS AMMCO BECAUSE YOU WILL GET RIPPED OFF.

(1027 E. Gun Hill Rd., Bronx, NY.
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Loss:
$1100
Cons:
  • Have horrible customer service & they over charge people

Preferred solution: Full refund

User's recommendation: Do not take your car to this location because they'll rip you off &over charge you.

Mark J Owb

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Verified Reviewer
| map-marker Des Plaines, Illinois

*** poor service, no communication at all, then your company says that I have a warranty but still charge for labor at allabout the treatment, the service, and the charge for a covered transmission

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Updated by user Jul 21, 2023

Extremely unsatisfactory

Original review Jul 21, 2023
For the second transmission was installed, this is the third transmission that I have purchased from trans star the people whom you purchase your transmissions from. Now your people want to charge me for ten and a half hours of labor.

In which Im gonna pay it because I want and need my car, but trust and know it will follow with a lawsuit against your company. You had my car for a total of 6-8 weeks and youve offered me a rental car for my inconvenience. Your company ordered my transmission for St. Louis and my transmission was sent to California with no apologies.

To me thats horrible service from incompetent people that you have an upper level management running your facility. Totally unacceptable and you want people to *** and conduct business with your company with this type of service?

See you on the other side in court, trust me. My contact number is 770-598-****
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Loss:
$4200
Pros:
  • Unknown to be honest a i rip off
Cons:
  • Manager does a poor job of running shop

Preferred solution: Full refund

User's recommendation: Not to do business with your company

Gabriel D Ize
map-marker Tenafly, New Jersey

Unpaid compensation for working there

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Updated by user Jul 19, 2023

The owner of the ammco Hightstown mark balkovic has not paid me for working there for 3 weeks and has blocked my phone number

Original review Jul 19, 2023
Ive Worked there for 3 weeks then the shop filed for bankruptcy an never paid me for my time there Hightstown town shop
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Loss:
$1400

User's recommendation: Only go to the east Brunswick shop they are perfect never had not one problem there

Matthew H Zny
map-marker Cedar Park, Texas

Thoroughly Disgusted

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AAMCO - Thoroughly Disgusted

Attaached is my correspondence with aamco of Cedar Park Texas via the BBB.

Complaint Details

So I brought my F150 in here with an oil leak. I was told it was my rear main seal and ended up spending $1,900 on a rear main seal replacement(which after shopping around discovered I paid more than what I should have per competion).

Upon getting it back the leak was still present. I brought it back in with the understanding it would be covered under warranty. I was then told it was the oil pan gasket and while initially they were going to charge me, they ultimately agreed to replace it at no cost. Upon picking my truck up after having it there for two weaks due to one excuse after another(including people out with covid)I proceeded to open my hood the next morning and realized that they had left a funnel in my enginge block causing oil to splatter as the oil cap was obviously not put back.

On top of that my battery cable was not tightened causing my battery light indicator to come on. Upon calling the shop they sent a tow truck to pick it up and after a number of hours told me everything checked out okay at which time I went and picked up my truck. Only to discover the next morning that I still have an oil leak, so after spending $1,900 the issue was never fixed. Needless to say if I could give a negative rating I absolutely would.

Desired Outcome/Settlement

Desired Settlement: Refund None Provided

From the Business on Friday, July 7, 2023

2/28/2023 Matt Hoenig came into AAMCO Transmissions.

he said he had an oil leak. The vehicle was raised in the air on a lift. It was then spray cleaned with brake wash. The engine was blown dry.

The engine was started so we could identify where the leak was coming from. The rear main seal had a steady drip. So we had to remove the transmission to replace the rear main seal

6/21/2023 Matt Hoenig returned to AAMCO Transmissions stating he had an oil leak, The same procedure was done to clean the engine so we could identify where the leak was coming from, After running for a while we noticed the oil pan gasket was leaking. Since we didn't replace the oil pan gasket it wasn't under warranty.

When Matt Hoenig was notified and given an estimate he got angry and made several threats. So we did it at no charge.

Matt Hoenig's vehicle is a 2012 Ford F150 with a 5 liter engine. It had 173,730 miles on it. Texas heat is rough seals and gaskets over time they will all need to be replaced.

The rear main seal and oil pan gasket have a 90 day warranty.

From the Consumer on Saturday, July 8, 2023

Complaint: 2025****

I am rejecting this response because:

Regards,

Matthew Hoenig

Matthew Hoenig

The mere fact that you deflect responsiblility that you failed to fix my oil leak and left my vehichle in a potential dangerous state by not tightening the battery cable and leaving an oil funnel in my engiine speaks volumes.

Your comment regaring me getting angry and issuing several threats is also laughable as I simply stated that I was told by John(who I realize is no longer there) that I have a twelve month warranty and to bring it in at anytime. Now you are stating that I only have a 90 day warranty even though my work order clearly states twelve months. As far as "several threats" that is absolutely false and you know it. I simply said I would blast you in social media.

At this stage I am not going back and forth with your repair shop.

Please consider this my formal demand for a refund of the original work order in the amountof $1,804.10 resulting from defective mechanic work.

Should I not receive an acceptable resolution within ten business from the date of this notice(07/08/2023), I'll promptly file this case in small claims court. And assuming I win and obtain a money judgment, which will be part of the public record available to credit agencies, I will exhaust all legal rights and remedies in order to collect.

Matt Hoenig

From the Business on Friday, July 14, 2023

God Bless and have a good day.

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Loss:
$1800

Preferred solution: Full refund

User's recommendation: Stay away