Alexandria, Virginia
Not resolved

I made an appointment for check light engine, been told it takes 2 to 3 hours for diagnostics ,since nobody called me after 3 hours I called and they told me that they did diagnostics and found out that there is a transmission failure and it will cost me 1495 $ for labor plus parts for rebuild it once they take it apart ,I told them I need to think about since it takes 3 to 4 days to repair. I went to pick it up I noticed it was parked at the same spot I parked it when I dropped it off meaning that it wasn't moved and also saw a mechanic with diagnostic sheet getting to the car he told me that they were busy and he didn't get time to check it out and He was ready to take it the for a drive. So disappointing .....

Reason of review: Poor customer service.

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