My car developed the transmission problem, so I called Aamco at Matawan and Gary (the owner) advised to bring the car by 2 pm so it could be checked and repair estimated by 5pm. Brought the car on time and was told by Cassandra (Fleet manager) to expect the call at 5pm.
Nobody called, so I called after 5 and got Gary on the phone. He stated that they were unable to diagnose the car because of other work and suggested that if I leave a car for another day they will definitely look at it. Initially I told Gary that I can't and have to take the car out, but then I found carpool to work and decided to give them another day. I called back and this time spoke to Cassandra who assured me that I will get a call early in the morning next day.
Next day - nobody called. I called them at 3pm and Cassandra again assured me that they'll look at the car and call me by 6pm. Nobody called. This time I decided to stop taking chances with them and next day early in the morning went there to pick up my keys.
I told Cassandra that it was very irresponsible to treat customers this way and she was unbelievably rude back to me. Apology, what apology?! Not from these people. Immediately after I took my car to Gibraltar Transmission in East Brunswick and what a difference.
Steve took the car for test drive and spent at least half an hour with me explaining what type of issue my transmission developed. I left a car for repair there. I still can't believe how after 1 and a half days nobody at AAMCO could take the car at least for a test drive.
Maybe AAMCO is getting business, but definitely not mine. AAMCO just lost another customer because of their horrendous customer service and rude personnel.