0 comments
Not resolved

Took my car to Aamco because it had the check engine light on, and sometimes it didn't start.Per their website advertising, the service is FREE.

Dropped it of on a Monday morning. 3 days passed and no call from the shop. I called to follow up and was told my car was acting up and they were unable to communicate with the computer. A week passed, called again and same thing.

2 more days passed and still no answers. I was under the impression that they weren't able to scan for codes because I was never given any details. After 2 weeks and went to the shop to pick the car up. I was charged $125 for a diagnostic that I never agreed too.

I was upset and confused but paid so I didn't have issues getting my car back. I was told that it was a "possible" ECU problem. When I saw the invoice, I noticed that they did in fact scan an pulled codes from the OBD, but I was never told. The whole purpose of me taking my car was for the shop to scan for codes and hopefully figure out if that was causing my car not start.

Instead they took it upon themselves to diagnose it and charge me. Even after 2 weeks of "diagnosing" it, they couldn't figure out the problem. Well, I took the car home, researched the codes THEY PULLED, went to the local Hyundai dealership, purchased a sensor, repalaced MYSELF (a female with no mechanic experience) and problem solved!! My car is starting up with zero hesitation.

Because of this experience, I am planning on doing as many repairs as I can on my own. It's sad that businesses like Aamco has to be so dishonest and do whatever they can to make a buck. I've called Aamco customer relations to attempt to get my money back but they didn't do much. It's expected that they would take their side.

When they called the shop manager (although a nice man with good customer service) was quick to say NO to a full refund. According to him, he advised me of the diagnostic fee. It's his word aagainst mine.

I am still trying to find the franchise owner's contact information and I plan on disputing the charge on my credit card.This has to stop, this greedy company needs to be shut down or at best be exposed.

Review #1055867 is a subjective opinion of a user.

PRODUCT OR SERVICE Aamco Car Diagnostics
Reason of Review / Monetary Loss Pricing issue / Not specified
Preferred solution Not specified

Had an Experience with Aamco?

Write a review

Comments

PissedConsumer.com is temporarily operating in read-only mode and users cannot make any changes to the information, publish comments or reviews. Please come back in a couple of minutes.

You May Also Like

Aamco Transmission Complaint Aamco "Aamco Transmission Complaint 2-20-16 I changed my truck transmission filter & fluids and found a piece of metal at the bottom of the transmission oil pan. I was not sure what the..." Read more Aamco - Review about Oil Change from Villas, Florida Aamco "I had my oil changed at the aamco in Naples Florida. Drove home parked my car in the garage. The next morning there is atleast a quert of oil on..." Read more YourMechanic - Starter Repair Review YourMechanic "So YourMechanic sent a mechanic over to my house to fix my starter, first of all he was an hour and thirty minutes late...once he showed up it took him..." Read more Aamco Transmissions is a horrible terrible place to be avoided at all costs! Aamco "Terrible, awful, horrible place full of dishonest untrustworthy people to be avoided at all costs. The Aamco store located at 6629 Lomas Boulevard Northeast, Albuquerque NM Lomas Street in Albuquerque NM..." Read more Child Protective Services - I need help Child Protective Services "I have three wrondful boys. They are in foster care,and have veen for about 18 months now. While they have been in CPS custody, two of my boys were in..." Read more Quay Eyeware - QUAY Australia doesn't stand behind its products Quay Eyeware "Cute glasses however terrible quality! Cheap plastic...I purchased them online at Nordstrom.com. I owned the AVIATOR for 2 months and when I put it on my head it snapped. I..." Read more Case Boss Ripoff Case Boss "Placed order, did get advice that the delivery was delayed, replied to the confirmation email advising they had not delivered product. Tried to contact through fb till they blocked me..." Read more Freedompop - The WORST experience with a phone carrier I have EVER HAD Freedompop "I opened a FreedomPop account for my son last November (2016). He is in middle school and with his evolving social schedule, it was necessary to make sure he had..." Read more