car transmission shop service problem money customer warranty vehicle truck
Our son was on the road when he had car trouble. This was the place he stopped. After diagnosing the problems for 1.5 hours they said it was the battery. They charged him $400 for a battery, then 50 miles out he had the same problems. Stopping at another garage they...
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#368903 Review #368903 is a subjective opinion of poster.
Loss
$400

AAMCO Hicksville NY

I took my Honda Accord to this shop because Check Engine Light was on. This shop read the trouble code and said one of the switch was choked. I to the car to this shop for repairs, i was given the car without any repairs and charged me $468. The next day the check engine light came back on. I took the car back to him and asked for the refund my money back because the car felt like not even touched, he started yelling at me that i am calling him a layer. He did not refund the money
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Anonymous
#820516

I checked our logs for aound this date in our computer. I do not see that we serviced a Honda Accord on or around that date.

As there is no additional information such as customers name,year of the Honda, what code was present and so forth. (I do not know what the customer means by "one of the switch was choked.") It is our policy to fix every car at a fair price.

We offer guatantees on all of our work. I can assure you that "he" did not "start yelling at me and caling him a 'liar'" While this review is rather old, I do invite the customer to contact us to see if we can be of any assistance.

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#364299 Review #364299 is a subjective opinion of poster.

Ammco Transmission Centereach NY | Aamco review from Hicksville, New York

I brought my car in for a leaky transmission and then they called me and told me that the Check Engine light was on and they needed an addition $600. Funny, it was not on before I brought it to them. When I went to pick my car up it was hesitation when I changed gears and my radio no longer worked. I called the corporate office and they told me that I had to bring it back to the same location. Hesitated, but brought it back and they stated that there was oil in my antifreeze, my transmission sensor needed to be replaced, the car could not go over 35mph and the car was over heating. They basically are rip off artists and have no idea what they are doing. long story short I have to buy a new car and their corporate office SUCKS when it comes to helping customers.
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#340429 Review #340429 is a subjective opinion of poster.
Tags
  • Long story
If customer service and just plain being a decent business is what you expect, this is NOT your place. Our SUV was taken here for an unknown transmission issue (transmissions are what they specialize in?). They had our vehicle for a little over 4 weeks. We never once...
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3 comments
Anonymous
#622411

Not only am I upset with the advice from one of the mechanics, I am highly irritated by the mannerisms of the employees. My friend's car broke down on a weekend trip to Morgantown to come visit me.

After having Advance Auto run a diagnositc test on her vehicle we brought it to AAMCO to have it looked at. When we first walked in, the mechanics in the garage started catcalling at us and whistling, which embarassed my friend and myself. After about thirty minutes of waiting the mechanic came in and said "M'am we have a serious problem. It looks like your piston knocked your spark plug loosed and tore out all of the threads.

This means that you're either going to need a new head or a new engine." My friend called her boyfriend's father who is also a mechanic and he said to try putting in another spark plug just to see if it would be blown out as well, but the mechanic took on a smartassed tone with us and hassled us about this. Then about another thirty minutes later he came back in and said there was nothing he could do and that we should call a tow truck. Thankfully, they actually let us keep the vehicle there over night, but when we went to pick it up they once again started whistling at us and embarassing us even further.

To make matters worse, my friend had her car towed home and had another mechanic look at it. The problem was a simple 150 fix and it is now running fine!

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#316466 Review #316466 is a subjective opinion of poster.
Loss
$593

AAMCO Transmissions, 1264 State Rt 23, Butler, NJ

Went in and explained that there was an issue that I was feeling and hearing with my transmission. Took them only a day or so to determine that it was the transmission bearings and quoted me $1400. I asked them to quote me on the cost of a new transmission, which after about 2 days they advised was about $2300. I gave them the go ahead for a new transmission and in total it had taken them just over 3 weeks to complete the job. 3 weeks!? Imagine not having your car for 3 weeks and on top of that they had only called me once during the entire process. Each time I had to stop in to ask what was going on. Only at the tail end did they call to advise that the parts were to arrive, then another call that they had arrived and that they should have it done in the next day or so. Call around and compare and get it in writing first before dropping it off here.
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Anonymous
#480299

Rt 23 AAmaco in Butler screwed me good today... I brought my Truck to them..

I had a minor slip from 1st to 2nd... I signed in filled out some paperwork and was told to sit... The Mechanic walked into the waiting room and said the truck is not moving. I said ***....

I just drove it here... The mechanic to me in my truck for a test ride... I said it runs with a minor slip from 1st to 2nd. We pulled into a parking lot....

The mechanic put the truck in park and began revving the motor and shift from park to drive to neutral to reverse.... I said what the *** are you doing... He said a trans test... ***...

You never floor the petal and shift gears the terrible for the trans... We were driving back to the garage and I saw his foot on the brake as he was driving.... He cooked my trans deliberately... Left my truck disabled on Booton ave...

I was pissed.... The mechanic got out and pretty much knew he was busted.... I then Walked to the garage and said you cooked my

trans... The manager then said my trans was bad before I came in....

I explained the slip was minor and you abused my trans deliberately....

My best advice to anyone who will listen is.....

Stay away from AAmaco in Butler on rt 23... They are cooks.....

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#289446 Review #289446 is a subjective opinion of poster.

AAMCO Rockville, MD

I went to the AAMCO at 818 Rockville Pike, Rockville Maryland with a car overheating. I said I believe the water pump needs replacing. When I arrived to pick up my car the next day, they stated that they had replaced the pump but had found a leak in coolant reservoir. I asked to see the pump which appeared to be fine. They had my contact number and email and failed to contact me. I paid $350.00 for a repair that was not needed. They stated that they only did what I asked. I am contacting the Maryland Attorney General's office.
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#272112 Review #272112 is a subjective opinion of poster.

Aamco in Bayside NY Rip-off Artists!

Took my car to Aamco thinking a mainstream company would help me. Turns out, they are absolute thieves! They took the transmission out of my car and left the car on the lift for 9 days! They did nothing but take out the part then put it right back in, but held the car hoping to *** me into using their services. They quoted me a price of over $4,000.00. Luckily I shopped around, though I still got hit with a $430.00 estimate fee! Found a transmission specialist who put in transmission & new clutch-kit. That plus all labor came out to $1,300.00. If you're reading this and need help deciding on where to go because you don't know how to deal with your transmission problem, do yourself a favor. Contact Sambucci brothers or George at Precision of Woodside. Also Petrillos Auto in New Haven Ct. for parts. Don't be conned into using the mainstream shysters at Aamco. You have other options. I learned the hard way. I hope this helps you.
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4 comments
Anonymous
#940505

I had transmission problems and just knew that it either had to be replaced or rebuilt. I shopped around for an estimate and AAMCO - Bayside were the only ones that would not give me one.

they said they had to inspect the car (5 point inspection or something like that).. I just wanted to know how much it would run me.. I was preparing myself to spend about $1,500.00/$2,000.00 on it but wanted to know there "worst case scenario" just to prepare myself... they wouldn't even give me a guestimate.

I gave in and let them tow my car. next day, they called me back... my car just needed some oil and gaskets. apparently, it was just leaking.

the real cost was the tow truck. so I see it like this... if they are really thieves, they could have charged me the $2,000.00 and I would have been clueless.

the total was less then $200.00.. $95 was the tow and the rest for servicing my transmission.

Anonymous
#443371

Follow-up for anonymous... You must work for aamco, because you've taken the same care in reading my post as aamco did in fixing my car.

The Sambucchi Brothers simply helped educate me on how to use web sites and smaller companies to fix my car professionally and for a fare price. They didn't sell me a transmission, just showed me the way. It's now six months after my saga.

I've driven almost 3,000 miles in that time and my "junk transmission" is in perfect working order. It also still has another six months left on the warranty...something aamco wouldn't have offered even with their rip-off rates.

Anonymous
#405988

Mainstream company??!! What the ____ were you thinking?

Big-name auto shops have been ripping off the public for decades. And Aamco is one of the very worst. But at least you had the sense to get out before they really nailed you. Aamco was once being investigated by 18 states at the same time for fraud.

Now that's hard to do but Scamco managed it. These big chains have a long history of undercover busts and big fines for their scamming and massive incompetence.

Take it as: live and learn. Now you know.

Anonymous
#394638

sambucchi bros is a junk yard. you got a used junk transmission.

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#264500 Review #264500 is a subjective opinion of poster.
Beware of the Aamco transmission shop in FWB! This place is a full fledged scam that will make up repairs that your vehicle is in need of and then make excuses for why the original problem still exists all the while still expecting payment for the unnecessary fix. We...
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2 comments
Anonymous
#315001

I wish I had been privy to the knowledge of the grease issue, alas after a total of near $1400 of "repairs" and a very rude phone call from the manager at Aamco our truck still clunks and still whines; I want to point out that the truck did not clunk when we purchased it this is why we brought it in for maintenance. Also, the whining was not there until after they "fixed" it, this whining is noticed at high speeds and after a short distance will give you a terrible headache.

The manager told me that they attempt to diagnose a problem but are not always successful on the first attempt; I can buy that and accept that expect when I brought the truck back to them a day after the rear end rebuild for still present clunking and then the additional whine we were told that it was a double downshifting...then why in God's name did you rebuild the back end if it is a normal noise with the truck? This is the issue that I have.

I have no issue with paying someone for their skill or their work and in the case of most auto mechanics I am grateful for their knowledge and skills. I am aware that repairs are needed as a vehicle ages but this shops took advantage of us and I am completely disgusted.

HarryDavidson I appreciate and thank you for the info that you provided.

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#248862 Review #248862 is a subjective opinion of poster.

AAMCO sucks

I took my car in 4 1/2 years ago because my transmission went on me. I lived in Jacksonville at that time, they charged me 3500.00 to rebuild my transmission. I had to take it back twice before they finally got it right. I then moved to Tampa and I thought my tranny was leaking it was still under warranty and I had such a hard time finding a AAMCO that would look at it they did but cleaned up the tranny and said it wasn't leaking. Now I noticed that it was leaking so I took it to a garage to have it looked at. They tell me that AAMCO used cheap gaskets on my tranny and it has to be replaced. For 3500.00 they use cheap gaskets which you will have to have replaced at a later time. Rip offs.
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3 comments
Anonymous
#519453

ok lets put this in perspective,first off to I AM AUTO TECH, gaskets are NOT the same, some are permanent steel clad gaskets, some are rubber some are cork, Fel Pro being one of the better brands available over the counter at most parts stores. from one to another manufacturer dimensional accuracy and stability varies.Second, i have worked for AAMCO chain shops, and the reality is they cut corners to increase the bottom line, its just business, why spend 2$ more per part?

multiply that times 10,000 parts in a year, and you see the reasoning for buying cheaper parts.i don't advocate this, as quality parts make a better repair. however, its not about the customer at most shops, its about money. most shop owners have never turned a wrench in their life. and as far as blaming other shops, yeah everyone does it, and as far as making mistakes, most if not all can be avoided by hiring PROPERLY TRAINED, QUALIFIED PERSONNEL, shops hire ill qualified "techs" because they are cheaper, dealing with the come backs is cheaper than paying a qualified tech in the first place.

that's why these shops have a bad reputation.

they deserve it. "I AM A TECH", i would be interested to know just what your qualifications are with your line of excuses for poor workmanship.

Anonymous
#313199

All gaskets are the same from one maker to the next people are human and so are mechanic U HAVE NEVER MADE A MISTAKE just like u mechanic make mistakes it was probably something simple like the pan bolts needed to be tighten but i am sure the second shop u took it to never told u to bring it back to AAMCO because it was an easy fix and they stole the glory so u would go to them for ur repairs and make money off u who really is the crook AAMCO shop or the one who lied to u.

Dave G
#312165

A Pan Gasket for the transmission costs about $4-5. So according to this other shop you took it to, the original shop tried to save $1-2 by buying a cheap gasket on a $3500 transmission repair? Keep in mind, other shops LOVE to blame the original shop, especially chains, and make them look bad while making themselves look like the all powerful.

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#248729 Review #248729 is a subjective opinion of poster.
Loss
$3500
I went to this AAMCO service center to fix a problem caused from a transmission rebuild from a different aamco in Georgia and for a check engine light issue. I was told the wrong part was put inside which was causing the shfiting problems and the parking brake not...
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1 comment
Anonymous
#418856

I am deeply concerned to hear of your dissatisfaction. In fact, I have become the new owner of this AAMCO center within the last 30 days.

I fully recognize the value of satisfied customers. Unfortunately, the actions of the previous owner as you describe them reflect poorly on the automotive repair industry and for that, I apologize. It is my intention to be judged based on my actions and not the actions of another.

I hope you will give me an opportunity to make you a fan of my business. Please call me directly at (973-993-9777 - Vince

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#243653 Review #243653 is a subjective opinion of poster.