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Customer Service Not a Priority for Aamco

I took my truck to be computer analyzed on a Wednesday to the Reading, PA location. They said they would call when it was done. They didn't. After an entire day and still nothing. So I went there. They said they didn't have the part. If I could leave the car, they would call when it was done the next day. Thursday they said the part went to the wrong location and a gasket was missing so they hadn't gotten to it yet but if I could leave it they would have in done Friday. It would take about an hour. I made an appointment for the next day and brought it back at 11:00. I called at 2:00 and it still wasn't done. At 4:00 the women was downright rude and said it will be done when it is done but for sure by 5:00. Then she called back and said it won't be done until 6:00. I went there at 6:00 and they had just pulled it in. I waited there until 7:00 to get it back. I have never dealt with anyone more unprofessional and rude. I am sure my truck would have still been there on Saturday if I had not waited there. I would not reccomend their service to anyone.
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Anonymous
#507718

They had to rebuild my trans twice in 2010-I've had at least 10 rebuilds over the last 10yrs and since I bought the lifetime warranty they have to fix it(but when I first dealt with Aamco it was in Lancaster PA and the owner was great-but he sold out and those guys wrecked my car one time so now I end up dealing with the Reading store)

Well the first time in 2010 they tried to say I had over 2k of work that needed fixed-so I played along since I know nothing was wrong. I towed it to my mechanic and he found not a dam thing wrong on there list.

I am a women but I know my car-I am not a fool that shops make me out to be. And each time I go in for my yearly checks I gringe because I can feel the ripoff. REALLY miss the owner at the Lancaster location and wishes he never sold out.

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#177568 Review #177568 is a subjective opinion of poster.
I had taken my car to Aamco to have the transmission replaced in July. They gave me a quote that seemed a little high and I couldn't afford it at the time, so I bought a transmission with a 101 day warranty and took it to them to install. They told me it would take...
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Anonymous
#191707

I have heard a lot of complaints on used transmissions. You go to a jewlery store to buy jewels, what did you expect to buy when you went to a junk yard?

Hint: JUNK!

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#163100 Review #163100 is a subjective opinion of poster.