AAMCO

I used the shop on South Lamar, Austin, Texas. He charged us almost $5,000.00 for a rebuilt transmission.

When I picked up my van, it wouldn't start. The manager said it was okay to drive. He had to get it started, and I barely made it home. It wouldn't start anymore.

I had to find someone to check my van. The mechanic at the transmission shop failed to plug in a connector that allowed my van to start. Now, less than 2 months in, pow! The transmission is broken again.

It cost us $175.00 to tow the van to the shop. Now they just slapped a $100.00 charge on us for pushing the van 100 feet. Not fair. What are they gonna say we owe next?

Help. Don't go there ever.

I urge you to stay clear of this place. I dropped my Jeep off to Aamco to have the transmission looked at on Sunday, June 29th, I left my jeep in the grass lot, filled out their brown paper bag with my information, dropped my key fob into the brown bag, peeled the sticker off the back, sealed it shut and dropped the bag (WITH MY KEY SEALED INSIDE) into their blue early bird drop off box.

Had faith that all would be well considering doing what I was told for the key. The week goes on, and I hear nothing about my vehicle so on Thursday, July 3rd I decided to call to get an update and to my utter surprise they tell me they don't have my key. I explained to them exactly what I did and how I heard my brown bag with my key hit the bottom of the drop box. I stated how it maybe someone grabbed it and misplaced it when returning to work Monday, June 30th.

They proceed to tell me they do not have it but will look for it and call me back before end of shift Thursday. Well, they never did call me back. I left a voicemail for them on Friday. I wait all weekend and call first thing Monday morning to get an update on my lost key, I spoke with a man named Brandon who proceeded to laugh at me and argue with me throughout our time on the phone telling me he does not have my key and that I did not leave it.

Brandon continued to laugh as I explained once again the process that I went through, and how someone in that office had to have misplaced it. Brandon explained that they did search my plate earlier in the week before because my vehicle was in their way (but never actually called me to ask about the key or anything) - I explained to him once again that I swear I left my key, they could roll back their cameras if they needed and that someone there needed to find my key as THEY lost it and I did not have a spare, to get a spare was $300+ to which Brandon continued to laugh, said he would look for the key again and proceeded to hang up on me due to having too many other costumers to deal with. I had absolutely no trust in this place anymore and knew they would not call me back nor would they look for the key any further - I called my insurance had to pay & have my vehicle towed to the dealership in order to pay for a new key fob, I will NEVER be using this place again nor will I ever tell another soul to go here. I will do my best to make sure no one comes here again.

Trusted in them to do better than a dealership or elsewhere & they ended up being one of the worst places I have ever dealt with. They are absolutely not for the customers and shame on me forever trusting this place would be worth a crap.

Rarely do I ever leave reviews much less negative reviews but if I could give negative stars I would.

Car needed new brakes to pass inspection. They ordered brakes but I found someone else to do brakes for about half the price.

Since the brakes were ordered but not used I asked for a credit. He said. The credit couldn't be put thru until the following Monday. I notified my credit union and she told me the credit was put thru.

I also called car repair shop on lancaster ave in reading pa and Joshua said he thought it was put thru. He would check. He never got back to me. I recently got my visa statement and the credit was not applied to my account.

We are talking over 955$! In the meantime time I also was billed by the person who did work on my brakes. I have followed up with the credit union in my visa the aamco shop is the firm who should be issuing the credit or Jag consulting a Hispanic company representing Hispanic companies. I visited them in aamco twice last week.

Joshua an employee stated he could issue the credit; james Garcia. Stated the co is quick to put through the charge but slow on issuing the credit.

Joshua then told me james was going to Delaware to pick up transmission in Tuesday but on the off chance I found james in early that day(TUESDAY). I BELIEVE they are stretching it out to try and keep the 955+.

My cars transmission went out so I went online trying to find a shop . I was born and raised in Irving but I recently moved to euless . With me not being comfortable with the mechanics in my new area I decided to use yelp and ask friends and family do they know a good trust worthy family shop that doesnt cost you to do no work and want a arm and leg for pricing .

With that being said I went ahead and call AAMCO transmission . When speaking to Tommy he told me Saturday he would sent a tow truck Saturday came around I spoke to the tow guy at 9am Jan 10th ,but online said they were closed but they told me they were open and could tow . After waiting until 3 pm no one shows up so I found a ride to work and said Ill handle it . Monday I called and asked what happened they told me tow got backed up they would be there Monday Jan 13 which they did come around 11-12 .

Tommy told me tow was $100 and transmission diagnostics was 300$ I told him great lets do that . (The tow fee would be waved if I got a service done )

On Monday at 1:36 he called and told me the transmission was no good it had big medal prices everywhere and if the pieces were small they could fix it but it was tore up so bad it will have to be replaced. He told me he did 9 hours of labor and his workers get payed 165$ hour and that his labor fee is 1500 . But he called me within 2 hours so how was that 9 hours of labor . What labor did you do ? I told him thats not what you quoted me . He told me labor could start at 1,000 then pieces can be any where from 500-**** depending on the company because around this time they change their prices . And that he couldnt give me an exact price just yet .

After telling him I live paycheck to paycheck what were the payment options he told me I could look into finance companies when I did he told me that the whole new total was 4500 and he wanted 4700 if I go through finance .

After speaking with him and telling him thats not right , we had no agreement , no work was done I was never quoted my full price or signed any agreement .

It has been two weeks and they have held my car hostage . He told me he would work with me so I asked what did he mean he said *** give my car back for 1500 I said lets work a deal he said okay 1000 I said Ill give you $400 like we agreed which was tow and a diagnostics . And the tow was waved since I told him I would get work done with him which was the diagnostics to make sure it was my transmission .

After getting a man involved ,my dad ,tommy was calmer and willing to negotiations on paying something for no actual work done he told me he would give me 500 for my car because his mechanics wife needs a car to drive and it would be a even trade I said so your telling me all this because you want to keep my car . You wont accept $400 for the work you did but you want me to accept $500 for my car .

Ive been car less and paying paycheck to paycheck to find rides everyday Ive never been without a vehicle for work and Ive never been scammed out of my car . Without a quote and trying to negotiate but not negotiate im super stressed . Today makes three weeks and Tommy told me he was moving my car to a garage for $30 a day .

I paid for all of the parts and I supplied the rebuild kit for the transmission and I paid over $1,300 to have my transmission rebuilt they never rebuilt it the parts that were ordered were used on another transmission my rebuild kit wasn't even used on my transmission when I got my transmission back it was missing the tail housing one two three and four accumulators and the parking paw bracket all that was there when I brought it to them and they're refusing me my money back because I used to be an employee with them. And I myself have personally heard the owner Chad tell his head mechanic Tyler to put metal shavings in the bottom of the transmission pan before the insurance adjuster gets there that's why I am no longer an employee there I will not work for a crooked mechanic shop