1.0
Details
I went to this shop to have my transmission diagnoised and repaired and when they tore it down they showed us what is wrong and gave an outrageous price for the repairs( $3200). We paid them for the diagnosis and work done of $359 and we decided to get a second...
View full review
2 comments
Anonymous
#896747

We take out reputation quite seriously, so here is our response to these untrue accusations:

-I spoke with the husband, George, on 10/29. I offered EXACTLY what his wife asked for: A refund of what they paid us.

I said I would immediately refund their money back so long as I was able to speak with the Ford dealership they took the vehicle to so we could verify the parts were missing. After asking several times for the name of the dealership, George refused each and every time to give me the name of the Ford Dealership nor would he provide me a copy of his invoice showing he had to pay for the parts he claimed were missing. He would only say he would have Phillip, the service manager at the Ford dealership, call me. I have still not heard from Phillip.

I called the 5 Ford dealerships in our area, SW Ford in Weatherford, Auto Nation Ford, Auto Nation South Fort Worth Ford, Texas Motor Ford and Five Star Ford. Not one of them has a service manager named Phillip. I find it quite interesting that I offered the customer back over $300 with the only condition being that I speak with the Service Manager at the supposed Ford Dealership they took their vehicle to so I could verify the claim of missing parts and he dodged giving me a straight answer several times? Not to mention there is no Phillip working at any of the Ford dealerships in the Fort Worth area?

If George or his wife tries to dispute how the above referenced conversation went, I have the phone call which I would be happy to share.

-John the manager did call the husband asking why they left a negative review and were making untrue accusations against us. We take the reputation of our shop quite seriously, as should any business.

-The ‘outrageous price’ included all updates to the transmission, heavy duty parts (E250 van used for for commercial purposes) and a 3 year, nationwide, unlimited mileage warranty.

-All parts were placed in the box as requested by the customer. No parts were kept on our end

-Our rebuilder is the one that caught the wrong TORQUE Converter.

(It is not a TORCH converter as the customer says in her complaint). We immediately located the correct one and corrected OUR mistake before the vehicle left our shop. It stands to reason that if this customer was going to correct a transmission shop on giving them an incorrect part, would they not know what that part is called? -Our most junior employee has been with the company since 2012.

They are held to a high and ethical standard by the owner. No employee gave the customer Jason’s name and phone number.

Nor were they ever told this happens frequently because it simply does not happen with our shop. David B General Manager

View more comments
Review
#551147 Review #551147 is a subjective opinion of poster.
Cons
  • Shop and service
  • Entire shop
Reason of review
Damaged or defective
Loss
$2100
Preferred solution
Full refund
I went to the Aamco on Camp Bowie in Fort Worth Texas for an oil change. While changing my oil the "mechanic" said he looked at my Timing Belt and it was about to break. I asked if it was safe to drive home (0.8 of a mile). He said he wouldn't allow his daughter...
View full review
5 comments
Anonymous
#495471

All I know is that my Ford Ranger was running perfectly UNTIL I took it to Aamco on Camp Bowie! WHATEVER HAPPENED TO MY TRUCK HAPPENED AT AAMCO ON CAMP BOWIE BLVD IN FORT WORTH TEXAS!

View more comments
Review
#309375 Review #309375 is a subjective opinion of poster.
Loss
$15
Aamco Total Car Care personel must answer your questions from a script that has over 20 rebuttals to avoid giving you a "Price" or answer over the phone. Their goal is to get your car in the shop, disassemble your transmission and force the overhaul with scripted,...
View full review
4 comments
Anonymous
#1080994

I worked at an AAMCO franchise in the late 1970's. The existence of the sales and rebuttal script is 100% true - at least back then. I've always regretted not snatching one of those 3-ring binders before I left.

View more comments
Review
#264044 Review #264044 is a subjective opinion of poster.

Contact Aamco Customer Service

Website:
Mailing Address:
201 Gibraltar Rd.
Horsham, Pennsylvania 19044-2329
United States
Phone:
(888) 346-3226
All Aamco Contacts

Aamco Products and Services Reviews

Compare Aamco to

Aamco
Aamco
1609 reviews
1.4
VS
Pep Boys
Pep Boys
1609 reviews
1.8
Compare Aamco vs Pep Boys

Latest Question

Aamco Questions