car transmission shop service problem money customer warranty vehicle truck
1.0
Details
AAMCO Corporate Office Customer Service in Pa is the worse, unreliable, unprofessional, non responsive I've ever dealt with. In 2016 AAMCO in Chantilly VA installed a remanufactured transmission in my vehicle which has not work properly since the work was done. I have...
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Review
#1407204 Review #1407204 is a subjective opinion of poster.
Service
Aamco Transmission Replacement
Cons
  • Service or quality
  • Unfair to customer advertisement
  • Warranty
Reason of review
Damaged or defective
Loss
$4000
Preferred solution
Deliver product or service ordered
Tags
  • Transmission Repair

The know-it-all manager does not know-it-all! | Aamco review from Chantilly, Virginia

1.2
Details
Stay away! The know-it all manager does not know it all. A year and a half ago, I took my '91 VW Vanagon here to have a transmission replaced. I sourced the transmission myself and had it shipped from California to AAMCO Chantilly. It was a $5000 custom transmission fit into a standard VW casing, and was shipped dry. Since then I've put about 6000 miles on the van (not my daily-driver). I had several back-and-forth's with the manager, Terry Bradley. In addition to the transmission, I needed a $450 custom transmission oil cooler installed. The cooler came with custom hoses and fittings, of which neither were used. I implored Terry to communicate with the transmission builder in Ca. about how to install this custom job. I had given Terry a copy of all contact information (the builder specifically asked for the installer to contact him, and I'd let Terry know this). I had also left several copies of the contact info and instructions inside the vehicle. Terry never bothered to reach out; he 'knew' how to do it, he couldn't be bothered. No, he didn't 'know' how to do it. I should have pulled my van away when my spidey-sense told me not to trust this guy. I let my desperation for a running van win. First of all, the oil cooler was installed upside down; it has a thermostatically controlled fan that needs to blow the heat away from the van, not up into it (seems obvious, right?). The bigger problem, however, is that there are two parts to this VW Transmission, the gears and the transaxle/differential, each requiring their own type of fluid. Well, the other day, I was driving the van home from a camping trip in WV and the transmission started making some horrible noises. Since my disappointing trip to AAMCO, I've found a local guy who really knows about these Vanagons. I took the van to him, and he discovered my transmission was not happy because the differential had been filled with transmission fluid instead of differential oil. Fortunately, it seems there's not too much damage to the ring and pinion, (the truly expensive, custom parts with a limited number in existence on earth). Replacing with the proper oil has helped some of the problem, but there's still something wrong in the gearbox, possibly with shot bearings and further work is needed. Long story short, I do believe this problem was primarily caused by Terry's arrogance in not contacting the builder about the specifics of this transmission. I am not taking my van back to this AAMCO because I have zero faith in Terry/AAMCO's ability to manage this problem and I have even less faith in his willingness to accept responsibility for this mistake. Judging by the number of recent lawsuits in Fairfax County (https://eapps.courts.state.va.us/gdcourts/captchaVerification.do?landing=landing) against this AAMCO, as well as against the manager Terry Bradley personally (he doesn't seem to want to pay his rent), I don't trust this AAMCO to take responsibility for their faults, nor to correct the error with integrity, I highly recommend you stay away. Depending on the final cost to me to repair this problem, I am considering my own lawsuit naming both the manager as well as AAMCO itself.
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Review
#1074739 Review #1074739 is a subjective opinion of poster.
Service
Aamco Car Repair
Reason of review
Bad quality
Loss
$6000
Preferred solution
Full refund
AMMCO is a terrible company. BE CAREFUL...I took my truck over for tranny repair...said 3K but before it was over I had spent 5K. Every time I took the truck back something else was broken and needed fixing. Even new stuff from the dealer that was new was replaced...
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Review
#761112 Review #761112 is a subjective opinion of poster.
Cons
  • Lied too
Reason of review
Pricing issue
Loss
$5000
Preferred solution
Full refund

Never use Aamco in Hagersown, md

I took my jeep there to get the AC unit tested/repaired told them also that there was an issue with the car not going into gear properly. Please check. They said it would be fixed that day. Called at end of day said no part came in had to keep it was torn apart that was a friday so they couldn't have it back to me until MONDAY. Monday no call then finally they said they would call me back I had to call them again and they said ac is fixed but it won't go in gear now. I went up there and they said 1000.00 for ac but can't drive it. needs new transmission. They are a transmission place and didn't check everything per their motto? I was taken advantage of I told them that needed checked but no they fixed the ac first and charged me. I should have had the option to have that fixed or the more necessary transmission fixed. Now i am still without a car BUT i have AC. They were rude and took advantage of a woman. I had it towed out of their place after telling them exactly what I thought of them. Do not take your car there they will rip you off. I feel they disabled my jeep's tranmission after fixing my air to make more money off me!
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Review
#242034 Review #242034 is a subjective opinion of poster.
Loss
$3000

Contact Aamco Customer Service

Website:
Mailing Address:
201 Gibraltar Rd.
Horsham, Pennsylvania 19044-2329
United States
Phone:
(888) 346-3226
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